CHRISTINA WITANA
Hamilton,WKO
Summary
Seasoned Recovery Assistant with a proven track record at the Accident Compensation Corporation, ACC, enhancing recovery processes and mentorship. Highly-motivated, with desire to take on new challenges. Strong work ethic, agile and exceptional interpersonal skills.
Overview
12
12
years of professional experience
Work History
Recovery Assistant - Level 2
Accident Compensation Corporation, ACC
08.2024 - Current
- Provided training and mentorship to new Recovery Specialists, fostering an environment of teamwork and success.
- Facilitate team meetings and buzz bites by educating new / current staff about ACC process and procedure.
- Assessing clients' needs and planned bespoke recovery programs to achieve personalized goals.
- Documented case management activity for accurate, reliable records.
Recovery Assistant - Level 1
Accident Compensation Corporation, ACC
11.2022 - 07.2024
- Determined needs and relevant interventions based on each client's injury and current needs.
- Streamlined communication between patients, families, and medical professionals to foster a supportive recovery environment.
- Demonstrated adaptability in response to evolving best practices or changes in organizational policies and procedures.
- Worked effectively in fast-paced environments.
Contact Center Representative
Accident Compensation Corporation, ACC
05.2021 - 11.2022
- Maintained up-to-date knowledge of product and service changes.
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference.
- Educated customers about billing, payment processing and support policies and procedures.
- Cross-trained and backed up other customer service managers.
Assistant Store Manager
James Pascoes Group
10.2015 - 05.2021
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Kitchen Supervisor
Hogs Breath Cafe
09.2012 - 08.2015
- Monitored daily food production levels to maintain appropriate stock levels while avoiding overproduction or shortages.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Promoted a positive work environment by fostering open communication and resolving conflicts in a timely manner.
Education
Certificate I - Medical Terminology
The Career Academy
Online - Auckland08.2022
Certificate I - Medical Reception
The Career Academy
Online - Auckland08.2022
Certificate I - Personal Trainner
New Zealand Institute of Health And Fitness
Hamilton, WKO06.2017
Certificate I - Police Preparation
Bay of Plenty Polytechnic
Hamilton, WKO06.2016
Skills
- Behavioral support
- Mental health awareness
- Professional boundaries
- Relapse Prevention
- Recovery planning
- Referral Networking
- Problem solving techniques
- Teamwork and Collaboration
- Active Listening
- Decision-Making
- Microsoft Office
- Team building
Accomplishments
- Successful back up team leader of 7-14 people on multiple occasions, offering guidance to team if needed.
- Educated mental health week.
- Collaborated with team of four in the development of ACC705.
- Became a Huakina te ra rōpu member and have successfully facilitated presentation about Te whare tapa whā and whāia te tika.
Timeline
Recovery Assistant - Level 2
Accident Compensation Corporation, ACC
08.2024 - Current
Recovery Assistant - Level 1
Accident Compensation Corporation, ACC
11.2022 - 07.2024
Contact Center Representative
Accident Compensation Corporation, ACC
05.2021 - 11.2022
Assistant Store Manager
James Pascoes Group
10.2015 - 05.2021
Kitchen Supervisor
Hogs Breath Cafe
09.2012 - 08.2015
Certificate I - Medical Terminology
The Career Academy
Certificate I - Medical Reception
The Career Academy
Certificate I - Personal Trainner
New Zealand Institute of Health And Fitness
Certificate I - Police Preparation
Bay of Plenty Polytechnic
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