Christina Tanya Bloomfield
Hamilton,WKO
Summary
Customer Service Professional with customer relationship management, complaint resolution, and clear communication strengths. Managed high volumes of inbound enquiries, handled escalated support issues, and maintained customer trust through attention to detail and calm problem-solving. Experience also includes multitasking, team coordination, and service-focused support in high-pressure environments.
Overview
1
1
Language
17
17
years of professional experience
Work History
Security Patrol Officer
Allied Security
Hamilton , Hamilton
2026.04 - Current
- Patrolled Allied Security client sites and monitored doors, gates, and perimeter areas.
- Reported suspicious activity through Allied Security incident reporting procedures.
- Responded to alarms, trespass alerts, and emergency calls per post orders.
- Inspected CCTV feeds and coordinated with dispatch using two-way radios.
- Recorded shift notes and daily logs for Allied Security supervisors.
- Secured entry points and verified compliance with property security rules.
- Monitored entrances and exits for suspicious activity or unauthorized personnel.
- Escorted visitors, employees, and vendors throughout facility, enhancing safety and security.
- Managed multiple tasks simultaneously while maintaining a high level of accuracy.
- Responded swiftly to emergency situations, ensuring prompt assistance and resolution.
- Interacted with customers professionally, delivering superior service and fostering positive relationships.
- Ensured all alarms were functioning correctly at the end of each shift.
- Conducted regular patrols of assigned areas to identify and address any security issues.
- Performed foot patrols of parking lots, garages, stairwells, hallways.
- Investigated incidents, gathered evidence, wrote reports, and presented findings to appropriate personnel.
- Inspected doors and windows to ensure they were locked properly each shift.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.
- Wrote detailed arrest and accident reports.
- Partnered with team members to implement service initiatives and achieve team objectives.
- Attained staff feedback to deliver information to superiors for corrective action.
Customer Service Representative
Woolworths NZ
Auckland
2020.05 - 2026.03
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved customer complaints promptly and efficiently.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified opportunities for upselling additional products or services based on customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Communicated with team members to coordinate daily customer service tasks.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated databases with new and modified customer data.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Strengthened customer retention by offering discount options.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Mentored junior team members and managed employee relationships.
- Guided junior team members on best practices and company procedures. and managed employee relationships.
- Provided top quality control and eliminated downtime to maximize revenue.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Facilitated communication between customers and retail buyers to streamline order processing. to expedite orders and meet customer demands.
- Contacted customers about potential service upgrades, new services and account changes.
Customer Sales and Service Expert
Vodafone NZ
2010.03 - 2019.11
- Supported customers with mobile, broadband, and billing enquiries through Vodafone NZ channels
- Processed plan changes, upgrades, and account updates in Vodafone NZ systems
- Resolved service issues using troubleshooting steps and clear customer communication
- Managed sales conversations for devices, add-ons, and connectivity solutions
- Handled complaints with empathy and Vodafone NZ service standards
- Recorded customer interactions accurately in CRM and account records
- Explained charges, contracts, and product options to support informed decisions
- Collaborated with Vodafone NZ teams to coordinate fault and service follow-up
- Answered telephone inquiries promptly and professionally.
- Developed strong relationships with clients through effective communication skills.
- Operated a point-of-sale system efficiently to process sales quickly and accurately.
- Attended weekly team meetings to discuss new strategies for increasing sales volume.
- Assisted in training new employees on how to use the POS system effectively.
- Assisted customers with product selection, queries, and complaints.
- Conducted regular follow-up calls to ensure customer satisfaction with products or services purchased.
- Analyzed data to identify trends in customer behavior and develop strategies for improvement.
- Provided accurate information on products and services to customers.
- Ensured compliance with safety regulations at all times.
- Managed merchandise returns according to company policy. of merchandise in accordance with company policy.
- Analyzed sales data to identify trends in customer buying habits.
- Performed daily opening and closing tasks including checking all equipment for proper functioning.
- Created reports detailing daily sales activity for review by management.
- Advised customers on product features, benefits, and warranties.
- Provided feedback to management on areas that require improvement or need attention.
- Resolved customer issues in an efficient manner while ensuring customer satisfaction.
- Increased profits by upselling and cross-selling to existing customers.
- Followed up with leads and referrals to share pertinent sales information.
- Employed effective selling techniques by promoting product benefits and influencing decision-makers.
- Increased revenue by applying in-depth product or service knowledge and persuasive communication skills to complete sales.
- Received and processed client payments and updated accounts.
- Evaluated customer desires and budgetary constraints to pick best products or services.
- Offered ongoing support to customers after sales by answering additional questions and resolving issues.
- Handled irate customers smoothly to achieve performance targets.
- Researched product specifications and technical information to offer updated and accurate information.
- Submitted orders by referring to price lists and product literature.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Provided top quality control and eliminated downtime to maximize revenue.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Took special orders in person and over telephone, generating additional revenue every month.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Mentored junior team members and managed employee relationships.
- Surpassed sales goals through implementation of successful marketing strategies.
- Contacted customers to discuss potential service upgrades. about potential service upgrades, new services and account changes.
- Prevented key account losses by researching discrepancies and correcting problems.
- Updated databases with new and modified customer data.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Supported sales team by providing necessary resources and information. team members to drive growth and development.
- Collected deposits from customers to secure orders. or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Enhanced product knowledge consistently to offer better customer service. on a continuous basis to provide optimal service and achieve sales quotas.
- Exceeded established service goals while leveraging customer service, sales, and employee management best practices.
- Strengthened customer retention by offering discount options.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Education
Otahuhu College
Otahuhu, Auckland Skills
Languages
Tongan
First Language
References
References available upon request.
Timeline
Security Patrol Officer
Allied Security
2026.04 - Current
Customer Service Representative
Woolworths NZ
2020.05 - 2026.03
Customer Sales and Service Expert
Vodafone NZ
2010.03 - 2019.11
Otahuhu College