Christine Farrelly
Auckland,AUK
Summary
Proficient Office Coordinator successful at efficiently and accurately managing records and databases. Articulate communicator with natural leadership skills and team building expertise demonstrated through a number of years of experience in office environments. History of improving processes and increasing team efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Office Coordinator
Onit
Auckland, AUK
07.2022 - Current
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Provided clerical support, addressing routine, and special requirements.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
- Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
- Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
- Coordinated company events, fostering team building and boosting overall morale.
- Created and implemented secure filing systems for sensitive employee and client documents.
- Supported HR by completing new hire orientation, incident reports, and benefits paperwork on behalf of office employees.
- Supported executive staff members with calendar management, travel arrangements, and meeting coordination.
- Increased team productivity by reorganizing office supplies and protocols.
- Managed budgeting process for office expenses, tracking expenditures to ensure compliance with financial guidelines.
- Facilitated a positive work environment by addressing employee concerns and providing support when needed.
- Organized company meetings and scheduling for a number of employees.
- Coordinated special projects and managed schedules.
- Reported to senior management on organizational performance and progress toward goals.
- Controlled finances to lower costs and keep business operating within budget.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Conducted exit interviews with staff leaving and policies
Receptionist
Vocus Group NZ
Auckland, AUK
02.2013 - 07.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
- Travel and hotel books for the leadership team
- Raised purchase orders through a system called pronto
Connext Team
Slingshot
Auckland
09.2012 - 02.2013
- Entered and updated customer data and modify account information
- Guided and processed customers accounts during high volume periods
- Processed orders and coordinated moving broadband and phone services to meet the customers needs
- Explained to customers on how our services worked
- Data entry and account update
- Provided regular updates on project status to customers, keeping them informed of progress, setbacks, and changes in scope.
- Ensured product quality standards were consistently met by closely monitoring production processes, identifying areas for improvement, and providing feedback.
- Connected individuals with available and relevant resources.
- Approached issues proactively to best meet the customers needs.
- Coordinated with different service providers to meet clients' individual needs.
Customer Service Representative
Slingshot
Auckland, AUK
10.2011 - 09.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Updated account information to maintain customer records.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Education
Bachelor of Arts - A Few Papers Left To Finish
AUT
Auckland, NZHigh School Diploma -
Epsom Girls Grammar School
Auckland, NZ11.2005
Skills
- Schedule Coordination
- Office Administration
- Office Management
- Customer Service
- Administrative Support
- Client Relations
- Scheduling
- Project Coordination
- Records Management
- Budgeting and finance
- Inventory Coordination
- Document Management
- Travel Coordination
- Clear oral/written communication
- Excellent multi-tasking ability
Certification
Photoshop - learning the Basics
Media Design School
Languages
Marathi
Limited Working
English
Native or Bilingual
Additional Information
References available on request
Timeline
Office Coordinator
Onit
07.2022 - Current
Receptionist
Vocus Group NZ
02.2013 - 07.2022
Connext Team
Slingshot
09.2012 - 02.2013
Customer Service Representative
Slingshot
10.2011 - 09.2012
Bachelor of Arts - A Few Papers Left To Finish
AUT
High School Diploma -
Epsom Girls Grammar School