CHRISTINE MENDIS

Customer Service & Satisfaction – Delivered high-quality customer service, resolving enquiries and complaints professionally, ensuring positive customer experiences.

Cash Handling & Transactions – Managed cash tills, processed payments, balanced cash drawers, and ensured accuracy in daily financial transactions.

Confidentiality & Integrity – Handled sensitive customer and financial information responsibly and in line with company standards.

Team Leadership & Support – Supervised staff during shifts, delegated tasks, and supported team performance

Sales & Cross-Selling – Promoted products and services to customers, increasing revenue.

Stress Management – Maintained professionalism and accuracy under pressure, especially during busy periods.

Record Keeping & Reporting – Prepared shift reports, monitored performance, and reported financial and performance outcomes to management.