Dynamic and proactive team player, focussed, committed and passionate about the NZ Legal System. Is familiar with litigation and taking on legal disputes from my own experience in the NZ Judicial System. Am credible and reliable.
Overview
28
28
years of professional experience
Work History
Bus Driver
Ritchies Murphy Transport Solutions Ltd
08.2022 - 02.2025
Completed pre- and post-trip bus inspections for safe passenger transportation.
Kept bus interiors clean and tidy to provide comfortable passenger environments.
Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
Fixed Term Contract (Full-time), drove the Pukekohe to Papakura (P2P) Rail Replacement Bus until the electric train from Pukekohe to Papakura was operating in February 2025.
Bus Driver
NZ Bus Swanson
07.2020 - 07.2022
Arrived to work early, signed in on time & departed Swanson Depot after completing a pre- and post-trip bus inspection for safe passenger transportation.
Provided relief cover for other bus drivers at 3 of NZ Bus Depots asides from the Swanson Bus Depot as I knew over 30 of their bus routes.
Drove for Auckland Transport and have covered most of Auckland.
Adhered to companies policy's and procedures.
Full-time position.
Tourism Driver (Full Time Position)
HeadFirst Travel
01.2018 - 07.2020
Taking Tourists from Rotorua on Day Tours to Waitomo, Hobbiton, Wai-o-tapu Thermal Wonderland, Waimangu Volcanic Valley, Whakarewarewa, Te Puia, Mitai Maori Village, Otorohanga Kiwi House & Native Bird Park and Huka Falls in Taupo.
Upgrading Tourists to other tours, handing out brochures, providing my tourists with memorable experiences by providing them with factual commentary on way to all of their tours, picking up my tourists on time, ensuring all my tourists were onboard before departing any location and updating my digital tablet's travel manifest.
Liaising with Head Office in Dunedin.
Always carrying out safety checks on company vehicles and ensuring they were kept clean and tidy.
Cleaner - Full Time
Copthorne Hotel
05.2016 - 12.2018
Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Enhanced workplace cleanliness by performing thorough daily cleaning tasks, made each bedroom tidy and presentable for next guests.
Used time management and efficient cleaning methods to meet deadlines.
Herd Test Person (Fixed Term Contract)
Livestock Improvement Corporation
07.2015 - 12.2015
Efficient Collection of Herd Test Samples for cow and goat herds.
Travelled extensively throughout the Waikato to various farms.
Setup milk sheds for Herd Testing, sanitized milk meters and put milk samples aside for collection, reconnected farmers milk shed equipment for next milking.
Liaised with Herd Test Leader regarding Herd Test Jobs in Rotary and Herringbone Sheds.
Proven ability to learn quickly and adapt to new situations.
Passionate about learning and committed to personal development.
Sales Person, Customer Service (Part-time)
Strandbags
05.2014 - 10.2014
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Accurately priced/discounted new stock to reflect store specials and provided customers with quotes.
Carried out Strandbags daily inventory, stock distribution and replenishment. Assisted with their stock taking process, complied with shop's protocol's and possessed firm knowledge of Strandbags internal infrastructure and processes.
Consistently met daily and weekly sales targets.
Delivered exceptional Customer Service and successfully implemented Strandbags 7 Steps of Sales.
Acquired extensive merchandise knowledge of what Strandbags sold.
Sales/Shop Assistant (Full-time)
FruitWorld
03.2008 - 03.2012
Completed daily tasks accurately and on-time to support shop needs.
Maintained a clean and organized shop floor.
Provided excellent customer service, promptly addressing inquiries and resolving issues.
Processed customer's sales at the checkout.
Good management of transactions charged to customers.
Setup store merchandise, rotated and replenished stock.
Knowledgeable of store's processes.
Helpful and friendly to customers.
Full Time House Mum Extroardinaire
Mother to Tiffany Peace
12.2005 - 03.2008
Oversaw management on the home-front and being the best Mum I could be to my daughter Tiffany.
Data Entry Operator
Eclipse Recruitment Agency, Albany
07.2005 - 12.2005
Answered incoming calls, took messages.
Assembled Motor One and MEP Films Presentation Manuals.
Data Entry onto Motor One and MEP Films ACCESS Databases with accuracy and efficiency.
Liaised with Office Personnel and
Maintained office.
Contributed to overall company success.
Temp assignment.
Administration Assistant (Full-time)
Watchdog Corporation
12.2004 - 07.2005
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Managed the daily banking, ordered stationery and maintained their office supplies.
Promoted Watchdog's "secure/safe" internet services to new customers.
To have a good understanding of the internet and how it works whilst providing excellent administration support to Watchdog's management team and personnel.
Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
Administration Assistant
Sir Stephen Tindall (Warehouse Group Founder)
09.1999 - 12.2004
Answered multi-line phone system, screening and routing calls, providing callers with a brief summary of The Tindall Foundation's funding criteria, referring some callers to TTF's Funding Managers.
Taking messages and passing onto Management for follow-up (checking voicemail messages).
Professionally meeting and greeting visitors to reception.
Increased customer satisfaction by providing timely and professional responses to inquiries via phone or email.
Responsible for collecting daily mail and processing (mail marked confidential was not opened and was forwarded onto management).
Applied excellent organisational skills and went out of my way to be a helpful, friendly, efficient and proactive team member.
Arranged large bank transfers from the Foundation Services, Tindall Foundation and Premier Call Accounts to cover weekly/monthly expenses and Trustees grants that had been approved up to $750k.
Keeping track of all incoming emails and responding to those that didn't require management's response. I would respond to most of the incoming emails and phone calls myself or otherwise forward to management for their attention.
Responsible for maintaining The Tindall Foundation's ACCESS Database which required funding request information and documents to be processed and updated all the time.
I possessed exceptional knowledge and skills of all office systems and processes and was adept at typing up all of TTF's various letters in their funding application process from Trustee Approval Letters, Draw Down of Tranche Letters, Sub Committee Approval or Decline Letters, Referral to Funding Manager Letters, Staff Decline or Report Reminder Letters.
My core responsibilities also included: reconciling monthly Tindall Foundation and Foundation Services Accounts in MYOB, updating the General Ledger Chart of Accounts, Printing off MYOB Reports for management, processing Cashflow Projections, drawing up daily bank transfers to ensure enough funds were in accounts to cover expenses and grants that had been approved, typing up Minutes of Meetings, Memorandums, Dictaphoning, arranging couriers, assisting management to compile the End of Year Accounts and to edit The Tindall Foundation's Annual Report, creating mail merges, writing up all the cheques for initiatives that had funding approved for them, and cheques for daily expenses, reconciliation of petty cash, ordered stationery and office supplies, updated The Tindall Foundation's Website and helped management carry out all other daily administrative and accounts tasks efficiently.
Excellent time management skills, met deadlines.
Office Administrator, Typist and Accounts Clerk
The Health and Disability Commissioner
01.1997 - 07.1999
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors (Frontline Reception - Director of First Impressions)
Being at reception in a frontline role, meant that I had to know about the Code of Health and Disability Consumer's Rights and The Health and Disability Commissioners Act 1994.
Opening and distributing mail throughout the office to HDC's investigation staff and management. All confidential mail was forwarded onto the addressee.
Typing up confidential case file information and health complaint response letters on behalf of HDC's Investigation Staff.
Dictaphoning, typing up Minutes of Meetings.
Updating the Office File.
Distributing HDC's promotional material to Healthcare Providers throughout New Zealand.
Processing new orders and credit notes for HDC's publications.
Entering in their daily accounts onto HDC's accounting system.
Arranged all daily correspondence to be couriered in their Auckland Office overnight bag for the Wellington Office HDC staff.
Maintained office supplies and stationery.
Responsible for daily backups.
Photocopying duties, filing and organizing meetings
Providing HDC's Corporate Visitors in Meetings with catering that had been ordered in.
Arranged for the Health and Disability Commissioner's Car to be professionally valeted.
Successfully carried out diverse roles in the administrative, typing and accounts arena's adhering to HDC's policy's and processes, utilizing my skills effectively to ensure the smooth operations of their Government Department.
Education
NZQA Certificate of Excellence - Computing, Office Skills
Tricia's Academy of Learning
534 River Road, Hamilton
First Class - Word Processing
Pitman Qualification
Morrinsville, NZ
1 Day Intermediate Excel Spreadsheet Course - Accounting
New Horizons
Computer Learning Center In Auckland
MYOB Accounting Certificate of Completion - Accounting
Advance Training Centres Ltd
Auckland, NZ
Dreamweaver MX - Website Development
New Horizons
Computer Learning Centres In Auckland
Excel Spreadsheets For Small Businesses - Accounting
Concepts of Information Technology (IT) - Information Technology
Skillsoft
Auckland
NZTA Class 4 Drivers License (Full) - Transport
Master Drive Services
Tauranga, NZ
05-2020
NZTA Class 2 License (Full) - Transport
Master Drive Services
Tauranga, NZ
03-2018
Passenger Endorsement License - Transport
NZ Transport Agency
Hamilton, NZ
08-2017
NZQA - NZ Certificate in Hairdressing - Hairdressing - Salon Support
Toi-Ohomai
Rotorua, NZ
12-2016
Skills
Adaptable to changing situations and new environments
Excellent interpersonal and communication skills, both verbal and written
Provides support to peers and colleagues throughout the wider business network
Well organized, pays floorless attention to detail with a high level of accuracy, able to multi-task well, proficient in Word, and Excel with knowledge of PowerPoint
I am adept at transcribing digital dictation, preparing a foray of important business documents, and am analytical when it comes to carrying out all accounts activities and know my way around billing processes
I currently have a Disputes Tribunal Appeal Hearing scheduled for 07 February 2025 or shortly thereafter to be heard at the Manukau District Court My case # is CIV-2024-092-003928 I submitted a claim to the Disputes Tribunal on 22 August 2023 against the inadequate building inspection carried out by my Building Inspector for my current property In the 2 years of having my claim active in the NZ legal system, I have acquired a lot of useful knowledge about the steps that are involved in putting in a claim and I know just how much hard work goes into presenting your case
I know with my experience, I'm able to use my initiative well and be able to oversee tasks without being prompted The duties I've overseen meant that I had to take on a lot of responsibility to ensure accuracy and to also be able to anticipate the needs of the organisation to keep everything running smoothly This meant having to prioritize key tasks and to keep yourself vigilant with a 'can do' attitude
Timeline
Bus Driver
Ritchies Murphy Transport Solutions Ltd
08.2022 - 02.2025
Bus Driver
NZ Bus Swanson
07.2020 - 07.2022
Tourism Driver (Full Time Position)
HeadFirst Travel
01.2018 - 07.2020
Cleaner - Full Time
Copthorne Hotel
05.2016 - 12.2018
Herd Test Person (Fixed Term Contract)
Livestock Improvement Corporation
07.2015 - 12.2015
Sales Person, Customer Service (Part-time)
Strandbags
05.2014 - 10.2014
Sales/Shop Assistant (Full-time)
FruitWorld
03.2008 - 03.2012
Full Time House Mum Extroardinaire
Mother to Tiffany Peace
12.2005 - 03.2008
Data Entry Operator
Eclipse Recruitment Agency, Albany
07.2005 - 12.2005
Administration Assistant (Full-time)
Watchdog Corporation
12.2004 - 07.2005
Administration Assistant
Sir Stephen Tindall (Warehouse Group Founder)
09.1999 - 12.2004
Office Administrator, Typist and Accounts Clerk
The Health and Disability Commissioner
01.1997 - 07.1999
NZQA Certificate of Excellence - Computing, Office Skills
Tricia's Academy of Learning
First Class - Word Processing
Pitman Qualification
1 Day Intermediate Excel Spreadsheet Course - Accounting
New Horizons
MYOB Accounting Certificate of Completion - Accounting
Advance Training Centres Ltd
Dreamweaver MX - Website Development
New Horizons
Excel Spreadsheets For Small Businesses - Accounting