Christine Wallace
Hastings,HKB
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals without compromising quality. Skilled at developing and maintaining documentation systems, and preparing reports. Knowledgeable in KPI management principles, business processes and customer service best practices.
I am a detail-oriented team player with strong organizational skills. I have the ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate about what I do with strong organizational skills eager to secure the Quality Officer position as I feel able to help maintain a high quality of work and to help the team achieve company KPIs.
Overview
26
26
years of professional experience
Work History
Customer Coordinator Planned Works
Switched ON Housing
08.2020 - Current
- Coached employees through day-to-day work and complex problems.
- Entered data, generated reports, and produced tracking documents.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Gathered and organized materials to support operations.
- Supported both trades and Delivery Supervisors through Kainga Ora processes and requirements
- Liaise with Kainga Ora contacts to ensure the most efficient solutions are arrived at in most effective fashion
- Covered customer coordinator duties for 5+ Planned Programs ensuring Kainga Ora standards are applied consistently where able
- Created local work process for planned Roof Replacement Program where none was previously present, in conjunction with RRP delivery Supervisor, including trade process letters, revised sign off sheets and progress tracking spreadsheets ensuring reduced customer queries and complaints
- Created and maintained working processes manual for all planned programs
- Created automated reporting spreadsheets for KPI numbers where none were previously present
- Created current report to validate information daily from ERIC system to recently introduced Lists system where no validation process currently exists
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Evaluated overall operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Implemented project management techniques to overcome obstacles and increase general productivity.
Receptionist, Accounts Receivable
Stichbury Automotive
09.2018 - 02.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Routed incoming mail and messages to relevant personnel without delay.
- Collected all customer payments, processed transactions and updated relevant records.
- Scheduled office meetings and client appointments for staff teams.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Senior Health Care Assistant
Cranford Hospice
04.2018 - 06.2019
- Communicated effectively with patients and families to provide information about care and treatment.
- Delivered high standard of holistic care to patients to promote equality and dignity.
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Observed patient skin conditions and reported findings to registered nurse.
- Supported healthcare teams with basic physical assessments and diagnostic procedures.
- Arranged bedding and cushions to enhance patient comfort in bed and chairs.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Supervised patients on commodes, in toilets, and bathrooms and assisted patients with hygiene needs.
- Assisted with taking vital signs and documenting blood pressure and temperature for proper tracking.
- Adhered to patient special diets and provided supplementary drinks under nursing staff supervision.
- Participated in cleaning and maintenance of medical equipment to assist in department function and regulation compliance.
- Aided patients with walking and limb exercises to improve strength and balance.
- Collected biological samples for testing and lab work, in alignment with health and safety protocols.
- Documented patient information and care activities in electronic health record.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Upheld infection control and prevention policies across different patient-facing areas.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Transported patients between rooms and appointments or testing locations.
- Facilitated personal hygiene management, feeding and ambulation.
- Supported needs of 10+ residents under long-term care.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Delivered high-quality care to 10+ patients in hospital facility.
Project Accountant & Business Consultant
Various Contracts
10.1997 - 03.2016
- Monitored project costs, developed job cost forecasts, managed cash flow and approved invoices for payment.
- Set up and managed project accounting systems.
- Eliminated discrepancies by carefully reviewing budgets to prevent overspending and adhere to financial objectives.
- Assessed and forwarded project overhead estimates in accordance with budgets.
- Reported and assessed project profitability to leadership.
- Authorized and reviewed funds transfers into and out of project accounts.
- Read, escalated and reported invoices for projects of varying size and complexity.
- Assessed, cleaned and closed out accounts with depleted funds upon project completion.
- Drafted, analyzed and submitted numbers in reports for auditors quickly and efficiently.
- Approved project write-offs for items not available for billing to or collection from customers.
- Reviewed project employee credentials and approved or rejected account access as appropriate.
- Provided timely actuals, forecast and budget data for IT and corporate management.
- Worked with bank finance and completion guarantors to achieve funding goals.
- Reviewed and approved timesheets for project employees.
- Investigated expenses not billed to customers and vetted employee reasoning.
- Conceived project accounts in company accounting system according to direction from senior accountant.
- Drafted and submitted tax returns and government reports in proper format to IRS as required by law.
- Prepared working papers, reports and supporting documentation for audit findings.
- Provided journal entries and performed accounting on accrual basis.
- Tracked funds, prepared deposits and reconciled accounts.
- Maintained integrity of general ledger and chart of accounts.
- Collected and reported monthly expense variances and explanations.
- Used accounting software to issue tax returns and prepare consolidated reports.
- Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
- Trained new employees on accounting principles and company procedures.
- Partnered with auditors to track errors and add contributions to maintain accuracy.
- Compiled general ledger entries on short schedule with 100% accuracy.
- Cooperated with senior leaders to create operating budgets and initiate financial planning.
- Collaborated with accounting manager to comply with governing bodies and limit regulatory risks.
- Diminished outstanding debts by analyzing accounts for issues.
- Initiated comprehensive account assessments to check viability, stability, and profitability of business operations.
- Kept up-to-date with tax changes and industry trends by participating in professional organizations, opportunities, and networks.
- Developed financial models to assess and analyze financial performance of clients.
- Found tax solutions to complicated tax issues or errors from incorrect tax filings.
- Conducted technical and analytical reviews of tax returns to check for accuracy and qualified deductions.
- Identified legal tax savings and recommended ways to improve profits.
- Researched technical tax issues to define tax effect or impact of certain tax positions.
Education
CIMA (Part Qualified) - Accounting And Business Management
Wigan & Leigh College
Wigan England11.2008
Skills
- Telephone Etiquette
- Decision Making
- Relationship Building
- Adaptability
- Time Management
- Quality Assurance
- Cross-functional Collaboration
- Resource Allocation
- Customer Service
- Process Improvement
- Performance Monitoring
- Conflict Resolution
- Multitasking
- Critical Thinking
- Problem Solving
- Organizational Skills
- Active Listening
- Task Prioritization
- Training and Development
- Attention to Detail
- Computer Literacy
- Interpersonal Skills
- Product Knowledge
- Excellent Communication
- Contract Management
- Project Management
- Consulting
- Database Management
- Document Management
- Administrative Leadership
- Financial Management
- Recordkeeping
- Information Collection
- Data Entry
- Schedule Coordination
- Business Development
- Correspondence and Reports
- MS Office
- Contract Negotiation
- Administrative Oversight
- Regulatory Compliance
- Project Support
- Work Planning and Prioritization
- Operations Management
- Autonomous and Self-Directed
- Budget Planning
- Strategic Planning
- Document Control
- Business Planning
- Project Assistance
- Data Retrieval Systems
- Accounts Reconciliation
- Best Practices Implementation
- Discretion and Confidentiality
- Presenting Ideas and Plans
- Project Coordination
- Writing Requirements
- Financial Reporting
- Administrative Management
- Performance Management
- Database Administration
- Report Preparation
- Goal Setting
- Policy and Procedure Modification
- Performance Improvement
- Account Reconciliation
- Accounts Payable and Receivable
Timeline
Customer Coordinator Planned Works
Switched ON Housing
08.2020 - Current
Receptionist, Accounts Receivable
Stichbury Automotive
09.2018 - 02.2020
Senior Health Care Assistant
Cranford Hospice
04.2018 - 06.2019
Project Accountant & Business Consultant
Various Contracts
10.1997 - 03.2016
CIMA (Part Qualified) - Accounting And Business Management
Wigan & Leigh College
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