Christine Walters-Fowke
Palmerston North,New Zealand
Summary
I am highly motivated and a enthusiastic professional seeking a new challenge in my career after gaining extensive experience in diverse roles. I have a strong work ethic, which I consistently strive for excellence in all aspects of my work. I am constantly eager to expand my skillset and progress in my professional journey, I am dedicated to ongoing learning and growth opportunities.
Overview
14
14
years of professional experience
Work History
Events/Duty Manager
Central Trust Energy Arena
Palmerston North, New Zealand
09.2018 - Current
- Overseeing event operations.
- Monitoring efficiency of all processes.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Managing Staff.
- Ensuring all Health and Safety guidelines are met.
- Trained employees in essential job functions.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Customer First Representative/Product Support Specialist
Yellow Pages/ Thryv
Palmerston North, New Zealand
12.2018 - 12.2023
- Create and build Marketing plans and content to reach businesses most valuable customers.
- Process Billing enquiries.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Create, Develop and Maintain Websites.
- Build and develop Strategies to empower SEO.
- Created custom e-commerce solutions, increasing online sales for multiple clients.
- Enhanced user experience by applying responsive design principles and optimizing website performance.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Provided valuable input resulting in new opportunities for growth and development.
Exercise Instructor/Personal Trainer
City Fitness
Upper Hutt, New Zealand
03.2018 - 09.2018
- Create and develop exercise plans
- Demonstrate correct use of Gym equipment
- Maintained up-to-date knowledge of industry trends ensuring relevance within ever-changing fitness landscape.
- Lead, Motivate and Instruct classes
- Reduced injury rates by emphasizing proper form, technique, and safety during all workouts.
- Lead, Motivate and Instruct Individuals
- Ensure the gym is clean and free of health and safety hazards
Central North Island Manager
IVoucher NZ
Palmerston North, New Zealand
03.2012 - 01.2014
- Responsible for planning and directing my teams
- Developing goals and driving sales targets
- Managed and motivated employees to be productive and engaged in work.
- Team Management
- Assigning roles and tasks
- Time Management
- Self Development
- Team Development
- Advertising
- Leadership
- Leadership Training
Sales Representative
Combined Insurance
Palmerston North, New Zealand
02.2011 - 08.2013
- Customer Service
- Insurance Advisor
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Time Management
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Self Management
- Leadership
Education
Diploma - Business Management
Open Polytechnic
New Zealand12-2024
Certificate - Maori Language
Te Wānanga Raukawa
New Zealand01.2020
Diploma in Advanced Personal Training -
Fit College NZ
01.2017
Certificate - Performing Arts
UCOL
New Zealand01.2005
High School - Secondary Education
Taihape College
New Zealand 01.2002
Skills
- Communication
- Team Management
- Organisation
- Full Car Licence
- Project Management
- Business Analysis
- Data Management
- Technical writing
- Troubleshooting
- Website optimization
- Planning
- Motivating
- WordPress development
Timeline
Customer First Representative/Product Support Specialist
Yellow Pages/ Thryv
12.2018 - 12.2023
Events/Duty Manager
Central Trust Energy Arena
09.2018 - Current
Exercise Instructor/Personal Trainer
City Fitness
03.2018 - 09.2018
Central North Island Manager
IVoucher NZ
03.2012 - 01.2014
Sales Representative
Combined Insurance
02.2011 - 08.2013
Diploma - Business Management
Open Polytechnic
Certificate - Maori Language
Te Wānanga Raukawa
Diploma in Advanced Personal Training -
Fit College NZ
Certificate - Performing Arts
UCOL
High School - Secondary Education
Taihape College