Christopher Courage
Greymouth,WTC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
36
36
years of professional experience
Work History
Manager
Jacksons Retreat Alpine Holiday Park
2021.11 - 2022.12
- Accomplished multiple tasks within established time frames.
- Check guests in and out of holiday park (Seekom Property Management Software).
- Interfacing with 3rd party bookings e.g. Booking.com, Airbnb, NZMCA etc.
- Cleaning and making up of guest lodgings.
- Cleaning bathrooms, showers and kitchen(s).
- Take and confirm customer bookings.
- Calls and complaints and complaint resolution.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained park grounds, pruning, weed spraying and cleaning of public amenities, picnic tables, utilities and barbecues etc.
- Lawn mowing.
- Cleaning up any rubbish and debris left by guests.
- Maintain water supply and clean filtration.
- Marking and leveling tent sites.
- Marking public walking trail and cutting back overgrown areas.
- Stocking and maintaining holiday park store/pantry.
- Monitoring daily activities and mentoring team members.
- Collecting and stacking firewood for use in park grounds.
- Posted on social media (Facebook & Twitter) to increase customer awareness and participation in obtaining new bookings for holiday park.
- Feed livestock, maintain water troughs and operate 20 ton digger for land clearing of gorse and burning and burying piles of debris.
Operations Manager
Forest Gold Honey
2015.10 - 2018.08
- Established positive and effective communication among staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unsafe or ineffective practices.
- Set, and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels by reducing waste and inventory loss.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Investigated and resolved departmental non-conformances.
- Partnered with vendors and suppliers to effectively manage and budget.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Supervised 5-10 employees on daily shifts, overseeing efficiency of production, packaging and delivery.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Delegated daily tasks to employees, streamlining daily progress and efficiency.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Maintained cleanliness and organization of warehousing and production workspace, working closely with employees to systemize tasks.
- Appraised inventory levels weekly and ordered new production goods to keep quantities well-stocked.
- Launched staff engagement and safety programs.
Operations Manager
Discoveries In Gardening Ltd
1992.01 - 2008.05
- Established positive and effective communication among staff and leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Maintained Health and Safety administration to current regulatory standards.
- Optimized policies to maintain responsiveness to demands.
- Devised production processes to enhance business success and increase profit levels.
- Research and development of new product ideas.
- 2D Mould making & design for production processes.
- Graphic design (Corel Draw).
- Product and packaging design and testing.
- Development of key warehousing/inventory systems within New Zealand and USA.
- Tracked company stock levels.
- Collaborate with external warehouses to ensure maintenance and integrity of product quality.
- Ensuring products are up to regulatory codes of practise for export and export compliance.
- Investigated and resolved departmental non-conformances.
- Built specialised process equipment for cleaning and packaging of products.
- Assisted in recruiting and training of team members.
- Managed purchasing of raw materials and packaging for operations.
- Delegated daily tasks to employees, streamlining daily progress and efficiency.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Worked with key employees to manage waste and recycling by re-using by-products and turning them into new products.
Part Time Truck Driver / Heavy Equipment Operator
Christian Partners
1992.05 - 2022.09
- Classes 1, 2, 3, 4 & 5 Drivers License. F endorsement (Forklift)
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Inspected trucks for malfunctions and reported vehicles to mechanics for corrective action.
- Maintained daily, log book and submitted corresponding documents where required.
- Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
- Loaded trucks as directed and carted loads between West Coast and Canterbury and less frequently between West Coast and Nelson/Blenheim.
- Strictly adhered to company safety procedures, noticeably decreasing job site accidents.
- Completed equipment inspections, greasing and maintenance actions to prolong life of each piece of machinery.
- Moved equipment between job locations using truck and trailer.
- Loaded and moved materials such as dirt and rocks based on specific job needs.
- Removed topsoil, vegetation and rocks to grade earth to specifications.
- Operated trucks and trailers, rollers, diggers, dump trucks, chain saws, to complete safe and efficient work.
- Operated heavy equipment on part-time basis throughout past 40+ years starting when I was just 15 years old moving and loading 30 ft furniture truck(s) of an evening after work in yard. I have held my Class 5 license since 1992 and have clocked upwards of 750,000 road km since that time. I have far less experience pulling trailers. I have mainly just operated trucks without trailers.
- Operated mainly Komatsu 10T, 20T & 30T diggers. Some time spent on Sumutomo and CAT 20T diggers.
- Operated Komatsu 50T dump trucks on farm job sites carting rock for stop bank repairs, carting top soil, bush and debris and carting gravel and river run for building sites and base courses etc.
- Spent a lot of time in trucks spreading aggregates on gravel roads and farm tracks. Also spent some time trucking silage from choppers to stacks.
Cabinetmaker
Community Bedrooms
1987.03 - 1990.09
- 3 year Cabinetmaking course (Christchurch Polytech)
- Used hand tools such as chisels, saws, screwdrivers, planes etc to make cabinets.
- Installed hardware such as drawer rails, drawer pulls, hinges and handles.
- Manufactured and installed cabinets to clients requirements.
- Period Furniture.
- Custom made Cedar doors.
- Machine timber using Planers, Thicknessers, Saws, Molders, Routers and Sanders etc.
- Wood Turning: Bowls, Chair Legs, Candle Holders etc.
- Make prospector woodstrip canoe(s) including design and lofting from plans (Canoecraft by Ted Moores).
- Repaired and re-finished cabinets and cabinet parts.
- Installation understanding.
- Blueprint design understanding.
- Design custom cabinets and furniture.
- Designed and made waterbeds.
- Staining expertise with colour matching repaired cabinetry.
- Developed and retained excellent tool and machinery skill to produce consistent, top-quality work.
- Performed final touch-ups with sandpaper etc.
- Reinforced joints with nails or other fasteners to prepare articles for finishing.
- Studied project plans and blueprints to determine required materials and specifications, plan projects and coordinated necessary supplies and lumber.
- Installed moldings and other trim components to finish interior spaces with desired looks.
- Application of Paint, Stain, Shellac, Lacquers and Oils etc.
- Wooden toy making for children in the local New Zealand market.
Builder's Laborer
Integrity Builders
1986.11 - 1987.03
- Utilized hammers, chisels, saws, squares, planers, levels and fastening devices etc to complete projects.
- Worked independently while meeting productivity and quality expectations.
- Dug foundations by hand ready for concrete placement and tied foundation steel re-enforcing and mesh.
- Dug holes for wooden and concrete piles and set in place.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Brought materials and tools from trucks and storage facilities to work site locations and helped organize for expected needs.
- Cleaned Job sites and burnt trash.
- Worked with more experienced carpenters constructing trusses and framing for floors, walls, decking and roofs. Installed metal roofing, cladding and weatherboards for new builds as well as renovations and additions.
Education
School Certificate -
The Christian School
Springbank, New Zealand10.1986
Skills
- Team Leadership
- Contract Development and Management
- Lead Generation
- Staff Management
- Project Management
- Coaching and Mentoring
- Overseeing Employees
- Product Procurement
Music, Sound Recording, Acting, Singing, Stage/Theatre, Saxophone
. Played Saxophone since I was 14 - multi instrumentalist.
. Singing, music and acting since I was 3 years old.
. Set up my own recording space and recorded various independent artists.
. Music production, Song writing.
. Software: ProTools, Logic Pro, Propellerheads Reason, Sibelius, Native Instruments,
EastWest, IK Multimedia. iZotope, Arturia, Flux etc.
. Hardware: Mac Pro, Avid S3LX 64 channel mixer, Focusrite, Waves Soundgrid, X32 etc.
. Set up and used a theatre/stage sound system incl: sound board, microphones, IEM, speakers etc etc.
. Built Panpipes & Guitar.
Quote
Buy the truth, and sell it not; also wisdom, and instruction, and understanding.
Timeline
Manager
Jacksons Retreat Alpine Holiday Park
2021.11 - 2022.12
Operations Manager
Forest Gold Honey
2015.10 - 2018.08
Part Time Truck Driver / Heavy Equipment Operator
Christian Partners
1992.05 - 2022.09
Operations Manager
Discoveries In Gardening Ltd
1992.01 - 2008.05
Cabinetmaker
Community Bedrooms
1987.03 - 1990.09
Builder's Laborer
Integrity Builders
1986.11 - 1987.03
School Certificate -
The Christian School
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