Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
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Christopher Kelly

Christopher Kelly

North Shore, Auckland,AUK

Summary

Experienced Senior Claims Coordinator with over 5 years of expertise in claims management and administrative roles. Enthusiastic, results-driven, and highly organized. Skilled in multitasking, stakeholder collaboration, and problem resolution. Seeking an administrative position to further enhance professional growth and development.

Overview

11
11
years of professional experience

Work History

Claims Coordinator -

Bachcare The Holiday Home Company
11.2021 - Current
  • Resolve holiday homeowner damage claims in accordance with company policies.
  • Perform financial decision-making and damage investigations, ensuring accurate claim processing.
  • Negotiate settlements with guests and owners, ensuring compliance with Bachcare guidelines.
  • Managing invoicing, payment allocation, and supplier relations for claims processing.
  • Contributing to improving damage claim procedures for efficiency and accuracy.

Digital Customer Consultant -

Fisher & Paykel Appliances
Auckland
08.2020 - 11.2021
  • Delivered premium customer service through live chat, email, and phone.
  • Provided troubleshooting and technical support for appliances, managing end-to-end case resolution.
  • Managed appliance changeovers, refunds, and food-loss claims.
  • Scheduled technician visits and maintained up-to-date technical knowledge.

Covid-19 Service & Support Advisor -

Health-Line New Zealand
, Auckland
02.2020 - 09.2020
  • Assisted with high-volume inbound calls related to COVID-19 inquiries.
  • Scheduled nationwide testing, and provided the latest updates on government policies.
  • Conducted health check-ups for individuals in quarantine, ensuring clear communication, and support.

Senior Banquets Attendant -

Cordis Auckland Hotel
, Auckland
05.2019 - 04.2020
  • Managed event set-ups, from small meetings to large-scale conferences, ensuring timely execution.
  • Led teams in delivering high-quality service during large dinner events for up to 800 guests.
  • Upheld exceptional customer service in a 5-star hotel environment.
  • Asked questions and looked for root cause of complaints, obtaining sufficient information to refer to supervisor.
  • Resolved guest complaints to maintain complete customer satisfaction.

Delivery Specialist -

DHL
Birmingham, United Kingdom
06.2018 - 03.2019
  • Delivered goods and appliances, providing technical support and installation services.
  • Managed route planning, paperwork, and customer communications to ensure smooth deliveries.
  • Provided training on proper handling procedures for new employees in the department.
  • Responded quickly to any changes or unexpected delays during deliveries.

Delivery Specialist -

Coca-Cola
Sydney, Australia
12.2017 - 03.2018
  • Delivered large items such as vending machines and refrigerators across NSW, ensuring safety and compliance.
  • Operated manual and mechanical equipment safely to minimize injury and accident risks.
  • Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.

Delivery Porter, Home Installation -

John Lewis
Liverpool, United Kingdom
11.2013 - 09.2016
  • Delivered and installed premium goods, including TVs and furniture, ensuring excellent customer service.
  • Communicated with dispatching regarding changes to routes, deliveries and orders.
  • Mapped routes and specific locations using local road knowledge and GPS software.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Education

High School Diploma -

Brownhills Community Technology College
Walsall, United Kingdom
01-2006

Skills

  • Customer Service: Approachable, friendly, and solution-focused Effectively resolving customer queries even in challenging situations
  • Collaboration: A reliable, adaptable team player with experience coordinating with finance, sales, and contractors
  • Technical Skills: Proficient in Salesforce, Outlook, Word, Excel, Microsoft Teams, Braintree, and Backend Quick to learn new CRM systems
  • Financial Administration: Skilled in invoicing, collections, and financial decision-making

References

References available upon request.

Timeline

Claims Coordinator -

Bachcare The Holiday Home Company
11.2021 - Current

Digital Customer Consultant -

Fisher & Paykel Appliances
08.2020 - 11.2021

Covid-19 Service & Support Advisor -

Health-Line New Zealand
02.2020 - 09.2020

Senior Banquets Attendant -

Cordis Auckland Hotel
05.2019 - 04.2020

Delivery Specialist -

DHL
06.2018 - 03.2019

Delivery Specialist -

Coca-Cola
12.2017 - 03.2018

Delivery Porter, Home Installation -

John Lewis
11.2013 - 09.2016

High School Diploma -

Brownhills Community Technology College

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