Christopher Lawrence
Addington,New Zealand
Summary
Dynamic professional with over 25 years of experience at NZME, excelling in project management and customer service. Proven ability to lead teams, enhance performance, and achieve sales targets. Skilled in contingency planning and fostering collaboration, consistently driving results in high-pressure environments. Committed to continuous improvement and team success.
Overview
30
30
years of professional experience
Work History
CUSTOMER REP
SPARK
06.2018 - Current
- Handled 30-40 customer calls daily, ensuring timely resolution of inquiries
- Utilized multiple systems effectively to manage customer interactions
- Achieving KPIs and following compliance rules
- Collaborated with team members to achieve project objectives
- Working independently at home for the last 7.5 years
Team leader
NZME
01.2017 - 12.2017
- Led team of 4 reps, fostering collaboration and accountability
- Established new systems to enhance team performance and streamline operations
- Managed dual role by balancing previous responsibilities while leading the team
- Accounted to senior management on a regular basis
- Having a high skill level to support staff on all systems used
- Managed editorial content for NZHerald.
Real estate Account Executive
NZME
08.2005 - 01.2017
- Working with a portfolio of over 60 clients
- Developed strategies to expand sales volume through innovative ideas.
- Collaborated with major real estate firms including Bayley’s, LJ Hooker, Crocker’s, CBRE Richard Ellis Colliers, Mike Pero, and Jones Lang LaSalle, maintaining regular communication to strengthen partnerships.
- Coordinated daily time management and action plans, aligning monthly targets with team manager's performance reviews.
- Over 10 years’ experience at this job no performance or attendance issues always keen and willing to learn
- Contributed articles to NZ Herald
Project Manager
TELNET LTD
06.2003 - 08.2005
- Managed team of 11-20 CSR’s in outbound sales for insurance campaigns BNZ, ANZ, AMEX, WAREHOUSE, CIGNA, SOVERIEGN, and GEMONEY, driving sales performance and team cohesion.
- Daily planning, monitoring and reporting of sales goals and achievement
- Recruited, trained, and mentored CSR’s, enhancing team capabilities and fostering a culture of continuous improvement.
- Developed relationships with senior management and clients through regular communication and collaboration.
- Oversaw contingency plans for vector faults during major outages, ensuring rapid response and minimal service disruption.
Team Leader
TELNET LTD
04.2003 - 06.2003
- Led team of new agents in quality control, script development, and training, ensuring consistent quality and providing regular updates to senior management.
- Developed strategic plans to align team objectives with organizational goals.
- Mentored junior staff to improve team performance and foster professional growth.
- Led cross-functional teams to enhance project collaboration and communication.
- Developed relationships with suppliers and support teams to enhance collaboration.
Call Center Sales Rep
TELNET LTD
11.2001 - 04.2003
- Achieved no. 2 in New Zealand for 027 sales for 2002/2003 period.
- Achieved success in outbound sales, focusing on 027 mobile sales.
- Executed outbound calling and cold calling to drive sales.
- Engaged with the public daily to resolve inquiries and provide assistance.
Skills
- Customer Service
- Order Processing
- Sales
- Team Coordination
- Project Management
- Data analysis
- Adaptability
- Adapts under pressure
- Conflict Resolution
- Teamwork
References
Nitin Kathpalia 021771549 -Last direct team leader (Feb 2025-Mar 2026)
Kim Anderson 0274213126- old direct team leader (Feb-Dec 2024)
Abdul Hussain 0221938066- old direct team leader (Jan-Dec 2023)
Sarah Dyer 021417063 -Direct Manager RE NZME (Jan-Dec 2017)
Goals
- To constantly engage in new challenges
- To empower those around me to effectively utilize positive attributes and deliver sustainable, efficient & valuable outcomes
- Maximize my available resources to provide positive outcomes in line with my own personal and the company’s strategy.
- To build & utilize relationships with internal & external groups to achieve positive outcomes and exceed in identified targets
Timeline
CUSTOMER REP
SPARK
06.2018 - Current
Team leader
NZME
01.2017 - 12.2017
Real estate Account Executive
NZME
08.2005 - 01.2017
Project Manager
TELNET LTD
06.2003 - 08.2005
Team Leader
TELNET LTD
04.2003 - 06.2003
Call Center Sales Rep
TELNET LTD
11.2001 - 04.2003