CHRIS NORRIS

NORRCOM is an IT company who predominantly support businesses and schools throughout New Zealand. The primary focus of the business has been to provide cost effective solutions to our clients to enhance their experience of IT.

• During my time at NORRCOM I have been able to grow the service and hardware sales based company through marketing strategies and company direction.
• Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts
• Built productive relationships with industry partners and competitors to support strategic business objectives
• Updated business processes, products and team makeups to generate more business opportunities and cater to audience needs
• Managed financial, operational and human resources to optimize business performance
• Prepared annual budgets with controls to prevent overages
• Managed a diverse team of over 60 people spread across New Zealand
• Cultivated customer and distributor rapport to increase retention rates and drive goal achievement
• Monitored business trend forecasts, adjusting budgets and operational plans to maximise growth and opportunities
• Grew company revenues by up to 12% with 10% increase in profits year on year
• Cultivated and maintained industry relationships and customer partnerships to capitalise on opportunities and maximize business success
• Took full responsibility for profit, loss and financial stability of company
• Set goals for company and developed policies to achieve targets
• Devised strategic improvements to resolve issues and spearhead necessary operational updates
• Liaised with sales, technical services and customer relations personnel to drive on-time, under-budget project completion
• Established clear and effective policies for standardisation across different areas of operations
• Spearheaded rollout of new marketing plan, enabling organisation to successfully and profitably adapt to changing market conditions
• Supported onboarding of new employees by supplying key job information, including organisational policies, job duties and employment benefits

• Managed a team of 6 people
• Regular visiting of existing clients, review service provided and also assisting with future projects
• Preparing and delivering yearly updates to all customers which provided a snapshot of work carried out and also upcoming trends in the IT market
• Analysed regional market trends to discover new opportunities for growth
• Planning, designing and carrying out marketing strategies
• Conducted yearly employee reviews and training programmes
• Assisted the CEO with hiring new candidates, from initial interviews to job offer.

• Covering 15 staff
• Processed customer account changes, using ANZ's custom software
• Answered 80+ inbound calls per day and directed to designated individuals or departments
• Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.