Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Rowe

Gisborne

Summary

Dynamic Operations Manager with a proven track record at Supreme Property Maintenance, excelling in team leadership and operational efficiency. Enhanced customer satisfaction through strategic communication and implemented quality control systems, resulting in streamlined operations and increased profitability. Skilled in performance management and conflict resolution, fostering a motivated and compliant workforce.

Overview

12
12
years of professional experience

Work History

Operations Manager

Supreme Property Maintenace
03.2022 - 07.2025
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered 15 employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Handled staff training initiatives aimed at up skilling the workforce to meet dynamic industry demands.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Increased profit by streamlining operations.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Implemented quality control systems to boost overall product consistency and reliability.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Interacted well with customers to build connections and nurture relationships.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Business Owner

Dream Team Property Services
02.2018 - 02.2022
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
  • Trained and motivated 17 employees to perform daily business functions.
  • Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
  • Increased client satisfaction by implementing innovative business strategies and streamlining processes.
  • Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.

Multi-Site Manager

Cash Converters New Zealand
05.2013 - 12.2017
  • Maximized revenue generation by analyzing sales data trends across various regions to identify new growth opportunities.
  • Monitored site performance metrics closely, identifying areas for improvement and taking corrective actions as needed.
  • Recruited top talent for key positions at multiple locations using targeted strategies such as job fairs or social media campaigns.
  • Coordinated resources and material distribution among sites to ensure smooth operations and timely delivery of services.
  • Dealing with money loans
  • Achieving KPI's and monthly targets
  • Balancing tills
  • Training of 120 staff

Education

Auckland Chef's Collage
Auckland, NZ

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Decision-making
  • Staff training
  • Staff management
  • Project management
  • Policies and procedures implementation
  • Staff development
  • Customer relationship management
  • Maintaining compliance
  • Goal setting
  • Client relationships
  • Health and safety compliance
  • Superb time management skills
  • Quality assurance controls
  • Invoice processing
  • KPI tracking
  • Conflict mediation

Timeline

Operations Manager

Supreme Property Maintenace
03.2022 - 07.2025

Business Owner

Dream Team Property Services
02.2018 - 02.2022

Multi-Site Manager

Cash Converters New Zealand
05.2013 - 12.2017

Auckland Chef's Collage

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Christopher Rowe