Christopher Sinclair-Jones
Auckland New Zealand
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.
Overview
5
5
years of professional experience
Work History
Client Services Consultant
AMP Insurnace
Aon Centre Level 21/29 Customs Street West, Auckland CBD, Auckland 1010, Auckland
01.2024 - Current
- Developed an in-depth understanding of client needs and requirements.
- Maintained a comprehensive knowledge of products and services to answer customer questions quickly.
- Handling Financial Hardship applications for members under KiwiSaver and NZRT product.
- Managing customers who are going through a difficult patch in their lives financially.
- Operating Salesforce software, Capital software, Excel spreadsheets, Outlook and Outlook products (adobe, Teams, Word, One Note) etc.
- Resolved customer complaints through careful listening, problem solving, and effective communication via phone and email.
- Conducted follow-up calls with clients to ensure satisfaction with service delivery.
- Resolved customer complaints through careful listening, problem solving, and effective communication.
- Assisted customers with technical issues related to product usage or installation.
Sales Consultant
Employsure
Auckland CBD, Auckland
06.2023 - 01.2024
- Cultivated productive relationships with existing customers through exceptional follow-up after sales.
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service.
- Listened to customers to understand needs and refer to optimal services.
- Worked with fellow sales team members to achieve group targets.
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
- Developed key customer relationships to increase sales.
- Fostered relationships with customers to expand customer base and retain business.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Customer Service Specialist
Avanti Finance
New Market, Auckland
08.2022 - 06.2023
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Trained new hires on the best practices and protocols to reduce process gaps.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Made outbound calls to obtain account information.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Retail Sales Assistant
Macpac
Sylvia Park, Auckland
04.2019 - 09.2022
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Managed cash register operations using POS system and processed sales and returns.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Employed strong relationship-building skills and consistent follow-through in every aspect of work to improve customer satisfaction.
- Used product knowledge to suggest items to match client needs.
- Initiated friendly conversation with customers to determine level of assistance required.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
Education
High School Diploma -
Selwyn College
Kohimarama, NZ11.2020
BBA -
University of Auckland
Auckland, NZSkills
- Understanding Customer Needs
- Order and Refund Processing
- Translation and Interpretation Services
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Customer Service
- Creative Problem Solving
- Customer Retention Strategies
- Multitasking and Prioritization
- Upselling Products and Services
- CRM Software
- Customer Account Management
- Microsoft Office Suite
- Computer Proficiency
- Call Volume and Quality Metrics
- Calm and Professional Under Pressure
- Establishing and Maintaining Customer Relationships
- Inbound and Outbound Calling
- Computer Skills
Hobbies
- Have a strong interest in learning new things and absorbing new information
- Love to read in spare time
- Have a huge interest in various amount of professional sports and activities
- Socially active with friends and family
- Played 15 years of football
- Gym and health Committed
- Have competed in Boxing and trained for over a year
- Man of God/family man
Timeline
Client Services Consultant
AMP Insurnace
01.2024 - Current
Sales Consultant
Employsure
06.2023 - 01.2024
Customer Service Specialist
Avanti Finance
08.2022 - 06.2023
Retail Sales Assistant
Macpac
04.2019 - 09.2022
High School Diploma -
Selwyn College
BBA -
University of Auckland
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