Chrystal Wilson
Rotorua,Bay Of Plenty
Summary
Enthusiastic with a strong willingness to learn, looking for a change in employment, after being with my current employer for 7+ years. I thrive most in a team environment and thoroughly enjoy meeting new people from all walks of life. Customer interactions is one of my most enjoyable aspects , ensuring customers are happy is very important to me.
For 3 years in my current role, I attended monthly H&S meetings, as Health and Safety rep for my department. this helped me gage a better understanding of health and safety protocols and to be more aware of my surroundings, and what could we do better to create a safer work environment, for both staff and customers.
Outside of work I enjoy social gatherings, board games, maintaining my vege garden, social football and time with family.
Overview
7
7
years of professional experience
Work History
Lifeguard Assessor, Lifeguard, Pool Attendant
Polynesian Spa
04.2018 - Current
NZ Qualified lifeguard Assessor/Trainer - Working on behalf of Te Mahi Ako (formerly Skills Active), being responsible for the training of new lifeguards, and being able to Qualify them under Te Mahi Ako and NZQA standards. Ensuring their qualifications and skills are kept current. Undertaking yearly moderation to ensure correct results.
Lifeguard - Attending/leading specific Lifeguard training monthly, ensuring fitness levels are maintained. Being responsible for large amounts of customers at any amount of time. First Aid certificates kept current and having the ability to react in a timely manner with any incident/emergency that may happen. Being able to keep a cool head under pressure is imperative.
Pool Attendant - This includes maintaining pool areas, and changing rooms. Also includes working laundry shifts when required, and maintaining pool temperatures.
Customer service is a huge component to this role, due to the amount of interactions we have on a daily basis with visitors from all over the world.
Education
Level 5 Diploma - Tourism
New Zealand School of Tourism
Rotorua, NZ01-2017
Te Reo Maori level 4 - Maori Language
Te Wananga O Aotearoa
Te Wananga O Aotearoa01-2015
Skills
- Reliable
- Leadership/Training Qualities
- Current Comprehensive First Aid Certificate
- Passion for Customer Service
- Strong H&S understanding
- Willingness to learn
- Great Stamina (used to being on my feet for long periods of time)
- Team Player
- Calm under pressure
Timeline
Lifeguard Assessor, Lifeguard, Pool Attendant
Polynesian Spa
04.2018 - Current
Level 5 Diploma - Tourism
New Zealand School of Tourism
Te Reo Maori level 4 - Maori Language
Te Wananga O Aotearoa
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