Ciahn-Kyra Kelly
Rotorua
Summary
Personable and dedicated customer service representative with extensive experience in the industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Shosha
Rotorua
11.2024 - 07.2025
- Arranged products on shelves for easy access
- Assisted customers with inquiries and product information.
- Processed orders and managed customer accounts accurately.
- Worked with team members to enhance service delivery and address customer needs.
- Kept informed about company products and services to provide accurate information to customers.
Customer Service Representative
Bowlarama
Wellington
05.2024 - 06.2024
- Provided training and support to new customer service representatives.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
Traffic Controller
Alliance
Rotorua
10.2023 - 01.2024
- Directed traffic flow to ensure safety and efficiency on construction sites.
- Coordinated with site managers to implement traffic control plans effectively.
- Communicated clearly with workers and drivers to avoid accidents.
- Operated traffic control equipment, such as signs and cones, proficiently.
- Managed setup and removal of temporary traffic control equipment and signs.
- Directed traffic flow and monitored intersections to ensure the safe passage of vehicles, pedestrians and cyclists.
Customer Service Representative
Cotton On
Rotorua
02.2023 - 06.2023
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Resolved customer complaints efficiently and professionally.
- Assisted customers with inquiries and product information.
Wait Staff Member
Charleez Chicken Eatery
rotorua
12.2022 - 01.2023
- Maintained cleanliness and organisation of dining area and kitchen.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Assisted other wait staff members as needed, such as refilling beverages.
- Maintained cleanliness of work area throughout shift by wiping down surfaces, emptying garbage.
- Performed opening and closing duties such as restocking supplies, cleaning floors.
- Ensured that all orders were taken correctly and in a timely manner.
- Greeted and welcomed customers, providing them with menus.
Babysitter
Private
rotorua
01.2019 - 01.2023
- Prepared nutritious meals and snacks according to dietary needs.
- Assisted with homework and educational activities to promote learning.
- Communicated effectively with parents regarding children's behavior and progress.
Preschool Afterschool Care Volunteer
Kelly Club School Care
Rotorua
06.2022 - 12.2022
- Supervised children during afterschool activities and ensured safety protocols.
- Planned and organised engaging educational games and activities for preschoolers.
- Communicated effectively with parents to provide updates on children's behavior.
- Collaborated with staff to create a welcoming and inclusive environment.
- Encouraged social interactions among children to enhance interpersonal skills.
Education
Western Heights High School
RotoruaLevel 4 Aviation certificate -
NZST Wellington
Skills
- Customer service
- Product knowledge
- Team collaboration
- Customer relationship management
- Complaint resolution
- Time management
- Effective communication
- Problem solving
- Attention to detail
- Professionalism
- Adaptability
References
- Te Ao Tahana-Pragnell (0211019715)(Parent of children I babysat)
- Kaytalia (02102622887)
- (Cotton On Senior)
Timeline
Customer Service Representative
Shosha
11.2024 - 07.2025
Customer Service Representative
Bowlarama
05.2024 - 06.2024
Traffic Controller
Alliance
10.2023 - 01.2024
Customer Service Representative
Cotton On
02.2023 - 06.2023
Wait Staff Member
Charleez Chicken Eatery
12.2022 - 01.2023
Preschool Afterschool Care Volunteer
Kelly Club School Care
06.2022 - 12.2022
Babysitter
Private
01.2019 - 01.2023
Western Heights High School
Level 4 Aviation certificate -
NZST Wellington