Ciara Mc Dermott

• Working with Sodexo as front of house administration duties, greeting all visitors and staff.

• Liaising with Clients and upholding Sodexo’s values.

• Liaising with building maintenance team on maintenance jobs.

• Maintaining records and accurate data entry.

• Daily use of INX inflight to ensure daily reports are done such as: Manday Reports to show how many people are on site, Accommodation Reports, Vacant Room Reports, Evacuation Lists, and Room Cleaning Planner. Checking people in and out throughout the day, including any room moves if necessary.

• The use of Excel to do comparisons to make sure to catch any additional arrivals throughout the day and to process reports.

• Processing Catering Requests through IFMS Dashboard and ensuring that Catering staff have received the request to prepare for pick up.

• Manage the day to day operations of the cleaning services including reactive cleaning requirements.

• Servicing a high capacity camp.

• Ensuring client/customer service and satisfaction.

• Assist management to maintain procedures and actively engage in the site safety culture.

• Other adhoc duties within capabilities

• Processing Safety and Security Rebates from paper, email, and online applications.

• Following strict processes to ensure compliance with audit requirements and State Government policies.

• Following the policy and procedures when processing applications and referring to our terms and conditions when advising applicants of their eligibility requirements.

• Proficient using all programs that are used daily to carry out my duties as a Seniors Card Officer including but not limited to Genesys Purecloud phone system, CRM Dynamics, Microsoft (Outlook, Teams, Word and Excel), Multifunction Device and Umango scanning system.

• Assisting other team members if they need support or guidance.

• Answering queries by phone, email and at reception.

• Supervising the daily operations of the packing shed, ensuring efficient workflows and product quality.

• Leading and managing a team of workers, ensuring tasks are completed safely, accurately and in a timely manner.

• Oversee quality control processes and ensure all packed produce meets company standards.

• My last four months in this role I worked with the picking team driving the picking aid/ tractor.

• Supervising the picking team on the harvest of crops, ensuring the process is done efficiently with care.

• Coordinating with higher management to maintain and organise the picking schedule.

• Enforcing safety protocols and ensuring proper handling of tools and equipment.