Ciaran Fraser

Hamilton,WKO

Skills

Decision-making
Problem-solving
Planning and implementation

Project management
Strategic planning
Process improvement

Summary

Passionate professional with expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimisation, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environments.

Work History

Visitor Experience Supervisor

Hamilton Zoo at Te Kaaroro Nature Precinct

03.2025 - Current

Fostered a team culture of continuous improvement, encouraging professional growth in line with the zoo's missions and goals.
Implemented self-initiated enhancements to systems and procedures to align with customer feedback and evolving needs.
Generated multi-platform reports to track and analyze operational data.
Led successful project completions under tight deadlines, communicating and coordinating effectively across multiple teams.
Overseen cross-departmental responsibilities, including social media management, health and safety compliance, and contractor coordination.

Visitor Experience Representative

Hamilton Zoo at Te Kaaroro Nature Precinct

11.2023 - 03.2025

Greeted customers warmly, creating a welcoming atmosphere.
Resolved customer complaints quickly and professionally to maintain satisfaction, and prevent business loss.
Consistently exceeded performance expectations through a strong work ethic and a commitment to growth.
Streamlined workflows to improve efficiency and resource use.
Contributed to new software implementation, successfully minimizing operational disruptions.

Recovery Coordinator

ACC

01.2022 - 11.2023

Coordinated recovery plans to facilitate clients' return to daily life.
Handled high-volume caseloads (60+ clients) while proactively adjusting care plans to emerging needs.
Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Strategically utilized assessments, policies, and legislation to provide the best immediate and lifelong support for clients.
Secured $50,000 in support funding for a high-needs client through a well-researched, persuasive funding application.

Laboratory Instructor

University of Waikato

03.2020 - 10.2021

Teaching educational material to undergraduate psychology students in a variety of subjects (i.e., introductory principles, statistics, complex abnormal psychological constructs)
Delivering the educational content in a clear and concise manner to full classes of students, both in person and on Zoom
Encouraging and successfully engaging students in active participation in their learning process
Providing all students with opportunities to challenge and question the material to facilitate a better learning environment
Creating a safe place for open discussions about a wide variety of topics, many of which may be considered sensitive in nature

Senior Tour Guide

Hobbiton Movie Set

11.2016 - 02.2020

Led engaging tours, adapting content to guest interests and language needs to enhance satisfaction.
Supported coordination of large events, ensuring smooth cross-department collaboration.
Streamlined scheduling to improve tour logistics, guest flow, and staff utilization.
Trained new guides on service standards and procedures.
Managed on-tour emergencies calmly and effectively.

Education

Bachelor of Science in Psychology (Hons.) -

University of Waikato

11.2021

Diploma - Travel And Tourism

New Zealand School of Tourism

Rotorua, NZ

09-2016