Ciaran Kelly
Lower Shotover,OTA
Summary
Driven professional with a proven track record in the tourism and hospitality industry, notably at Odyssey NZ. Excelled in enhancing tourist experiences and sales through innovative tour programs and exceptional customer service. Skilled in cross-cultural communication and attention to detail, significantly improving operational efficiency and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Tourism Sales
Odyssey NZ
Hawkes Bay
01.2017 - 06.2022
- identifying a customer's needs, pitching relevant products or services, and ensuring they have a positive experience from start to finish.
- Evaluate trends in the travel industry to adapt offerings accordingly for continued relevance.
- Enhanced tourist experience by developing and implementing innovative tour programs and itineraries.
- preparing promotional materials and displays.
Cellar Door
Craggy Range Winery
Hawkes Bay
06.2019 - 06.2020
- Developed strong relationships with vendors, ensuring timely delivery and cost-effective purchasing decisions.
- Conducted regular inspections of the cellar to ensure cleanliness and adherence to industry standards.
- Mentored junior staff members in correct cellar maintenance practices, fostering a culture of teamwork and continuous improvement within the department
- wine sales through dealing an exceptional customer experience through delivering a high standard of service and wine education.
Cellar Door
Trinity Hill Winery
Hawkes Bay
06.2018 - 06.2019
- Organized private tastings for VIP clients, showcasing an exceptional selection of wines from the cellar collection that exceeded client expectations.
- Enhanced cellar operations by maintaining optimal temperature and humidity levels for various types of wines.
- Maintained a safe work environment, consistently adhering to safety regulations and guidelines.
Education
NCEA Level 3 -
St John's College
Hawkes Bay 2007
Skills
- Cash Handli
- Cross-cultural communication
- Supply Replenishment
- Tourism Promotion
- Attention to Detail
- Team Leadership
- Hospitality industry experience
- Strong multitasking
- Customer service
- Clear and effective communication
- Outgoing Personality
Timeline
Cellar Door
Craggy Range Winery
06.2019 - 06.2020
Cellar Door
Trinity Hill Winery
06.2018 - 06.2019
Tourism Sales
Odyssey NZ
01.2017 - 06.2022
NCEA Level 3 -
St John's College