Tracy Roche
Alkimos,Perth WA
Summary
Dynamic flight attendant with a strong work ethic and exceptional customer service skills honed at Air New Zealand. Recognized for enhancing passenger satisfaction through effective communication and adherence to safety protocols. Proven ability to manage emergencies calmly while maintaining a clean and organized cabin environment, ensuring a seamless travel experience.
Overview
14
14
years of professional experience
Work History
Flight Attendant
Air New Zealand
Christchurch, CAN
03.2023 - 12.2025
- Ensured passenger safety through comprehensive pre-flight briefings and adherence to safety protocols.
- Delivered exceptional customer service, addressing passenger needs and inquiries efficiently.
- Collaborated with crew members to maintain cabin cleanliness and organization throughout flights.
- Assisted in emergency situations by executing established procedures and providing calm reassurance to passengers.
- Monitored in-flight services to ensure timely delivery of refreshments and assistance as required.
- Adapted quickly to changing flight schedules, maintaining professionalism in high-pressure environments.
- Conducted pre-boarding checks on emergency equipment, ensuring compliance with safety regulations and standards.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Answered passenger questions and provided solutions to issues arising during flights.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Resolved passenger conflicts and medical emergencies during flights.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
- Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
- Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Relayed updates and information to passengers after confirming key details with pilot.
- Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
- Increased customer satisfaction by providing high-quality service and attending to passengers' needs with empathy and professionalism.
- Assured timely departures by efficiently completing all pre-boarding tasks.
- Conducted safety demonstrations before each flight, enhancing passengers' understanding of emergency procedures.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Responded to passenger emergencies to provide first aid.
- Assisted passengers in boarding and deplaning aircraft.
- Completed pre-flight safety checks to reinforce passenger safety.
- Trained new flight attendants, equipping them with skills needed to maintain high service standards.
Hair Stylist
Studio 44
Christchurch, CAN
01.2012 - 03.2023
- Styled hair using cutting, coloring, and texturizing techniques to meet client preferences.
- Assisted clients in selecting hair care products tailored to individual needs and hair types.
- Maintained cleanliness of workstations and tools to ensure a safe environment for clients and staff.
- Provided exceptional customer service, addressing client inquiries and concerns promptly and professionally.
- Collaborated with team members on promotional events to increase salon visibility and attract new clients.
- Mentored junior stylists on best practices for styling techniques and customer engagement strategies.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Mentored apprentice hairstylists throughout their training period, offering guidance on technical skills as well as professional etiquette within the workplace setting.
- Assisted in training new stylists, sharing knowledge and ensuring high standards of service.
- Implemented feedback system, leading to improved service quality and customer experience.
- Enhanced salon's reputation by consistently delivering personalized and high-quality haircuts and styling.
- Provided exceptional customer service, ensuring client satisfaction and repeat business.
- Leveraged social media platforms to showcase work and attract broader clientele.
- Managed inventory of hair care products and tools, ensuring availability of necessary items.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Education
Flight Attendant
Air New Zealand Academy of Learning
Auckland, AUK03.2023
Hairdressing
Irish College of Hairdressing
Galway Irl02.1997
Skills
Customer service
Strong work ethic
Attention to detail
First aid
Team collaboration
Reliability and punctuality
Time management
Professional appearance
Verbal and written communication
Safety procedures
Emergency procedures
Cultural awareness
Passenger assistance
Emergency response coordination
Flight safety
FAA regulations
Passenger safety management
Company policy adherence
Conflict resolution
Calm under pressure
Emergency care
Cleanliness and sanitation
Preflight briefings
Aviation regulations
Emergency response
Airline operations
Multitasking and organization
Clear communication
Empathy and patience
Adaptability and flexibility
Physical stamina
Emergency medical training
Turbulence management
Passenger service
Public interaction
Boarding coordination
In-flight announcements
Medical intervention
Safety briefings
Adult AED and CPR
Flight systems proficiency
Security compliance
Meal service
Company culture and values
Teamwork and collaboration
Training and development
Passenger interaction
Safety demonstrations
Airline policies
Emergency evacuation
Timeline
Flight Attendant
Air New Zealand
03.2023 - 12.2025
Hair Stylist
Studio 44
01.2012 - 03.2023
Flight Attendant
Air New Zealand Academy of Learning
Hairdressing
Irish College of Hairdressing