Summary
Overview
Work History
Skills
Accomplishments
EDUCATION
SPORTING HISTORY
Hobbies and Interests
OTHER VARIOUS ROLES
Timeline
Generic
Ciaran Ryan

Ciaran Ryan

Wellington,WGN

Summary

I am committed to presenting a positive image of myself, while delivering a great work ethic. With excellent communication skills, demonstrated interpersonal abilities and the capacity to effectively engage with a diverse range of people, I work effectively both as a contributing team member and as a self-directed individual. My excellent organisational skills and attention to detail ensures that I am hard working, adaptable to all challenging situations and always going the extra mile. I have an enquiring mind and try to learn something new from every experience because I believe there is always room for self-improvement both personally and professionally. I am an extroverted individual looking to progress my career.

Overview

7
7
years of professional experience

Work History

Construction Landscaper

Three Trees Landscaping
12.2023 - Current
  • Installs hardscape features such as retaining walls, decks, driveways, patios and walkways.
  • Executes landscaping plans from blueprints and site plans with attention to elevation and drainage.
  • Operates machinery and power tools.
  • Increase customer satisfaction with personalised consultations,
    understanding their preferences, and delivering tailored landscaping
    solutions.
  • Improves client retention rates by proactively addressing concerns and
    providing prompt resolutions to issues that arise during projects.
  • Maintain safe work environments by regularly inspecting equipment and
    adhering to safety guidelines during construction projects.

Customer Relations Manager

NZSFT - New Zealand Smoke Free Tomorrow
09.2020 - Current
  • Built and maintained strong client relationships by identifying needs,
    resolving issues, and ensuring follow-up.
  • Managed customer relationships to maximise retention and satisfaction.
  • Heavily involved with supply chain management to ensure timely product delivery and efficient inventory management.
  • Identified and generated new client leads and growth opportunities.
  • Conducted client and market research to support account development and
    expansion strategies.
  • Oversaw a sales team, optimising daily operations and performance to increase revenue and productivity.
  • Managed customer service operations, including processing orders, forms,
    applications, and general enquiries.
  • Performed accounts receivable duties and administrative support across the business.
  • Developed and implemented communication strategies to better understand and meet customer expectations.
  • Resolved customer complaints efficiently, providing timely and appropriate solutions.
  • Collaborated with cross-functional teams to address and improve systemic issues impacting customer experience.
  • Managed and grew engagement across social media platforms to support brand visibility and outreach.
  • Worked closely with senior leadership to drive process improvements and exceed business goals.

Customer Service Representative

NZSFT - New Zealand Smoke Free Tomorrow
09.2019 - 09.2020
  • Responded to customer enquiries and suggestions with professionalism and courtesy.
  • Actively listened to customers, addressed concerns promptly, and escalated complex issues when necessary.
  • Managed a high volume of calls efficiently, ensuring minimal wait times and prompt resolutions.
  • Monitored customer service trends to identify areas for improvement and provided feedback to management.
  • Maintained high levels of customer satisfaction through proactive problem-solving and support.
  • Resolved complaints empathetically, leading to improved customer loyalty and repeat engagement.
  • Remained calm and professional under pressure, effectively managing challenging or high-stress situations.

Team Administrator (Temp Assignment, 1.5 Weeks)

H2R Consulting
07.2019 - 08.2019
  • Answering incoming calls; taking messages and re-directing calls as required.
  • Dealing with email enquiries.
  • Data entry and filling.
  • General office management and providing administrative support.
  • Greeting visitors and directing them into meeting rooms.
  • Organised documents to manage paper and electronic filing systems of clients.

Home Owner Consultant

ANZ
01.2019 - 07.2019
  • Identify and resolve customers’ requests and enquires at first and second point of contact.
  • Coach customers on ANZ Australia’s range of Mortgage products and services.
  • Managing large amounts of inbound and outbound calls promptly.
  • Providing a welcoming, friendly and informative style of customer service.
  • Educate and refer customers to the relevant product portfolios.
  • Manage customer complaints and, if necessary, escalate to a team leader in a courteous manner providing all customer information.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.

Skills

  • Leadership
  • Strong communication skills
  • Critical thinking
  • Problem solving
  • Creativity
  • Strong work ethic
  • Time management
  • Attention to detail
  • Team work
  • Positivity

Accomplishments

  • Bachelor of Commerce at Victoria University - Majors: Information Systems & Management
  • Rongotai College 2013 Sports Prefect
  • Level 2 First Aid
  • Site Safe Passport - Building Construction
  • Qualified Swim Teacher

EDUCATION

Bachelor of Commerce: Information Systems and Management - Victoria University of Wellington (2014 - 2018), University of Oklahoma (2016)


Rongotai College – 2009 – 2013,
Wellington, NZ

SPORTING HISTORY

  • NZ Surf Life Saving Championships titles in tube rescue, surf race & run, swim, run
  • NZ Surf Life Saving records in Surf Life Saving Pool Champs
  • NZ Water Polo team representative
  • 2013 Rongotai College Sports Prefect
  • 2013 McEvedy Captain
  • Rongotai First XV
  • Rongotai Senior A Basketball
  • Rongotai College Senior A Water Polo team

Hobbies and Interests

I have a strong passion for sport and
have been involved in a number of
different sporting codes, with a
particular focus on water sports. I have a
lot of experience in surf lifesaving,
swimming, and water polo, and I
continue to compete in water polo
today. I’ve also recently taken up
football. I am actively involved in
coaching water polo at both club and
college levels. Outside of sport, I enjoy
meeting new people and spending time
with family and friends.

OTHER VARIOUS ROLES

  • Wellington City Council Lifeguard - 10/2017 - 04/2019
  • Little Macos Swim School Teacher - 08/2012 - 8/2015

Timeline

Construction Landscaper

Three Trees Landscaping
12.2023 - Current

Customer Relations Manager

NZSFT - New Zealand Smoke Free Tomorrow
09.2020 - Current

Customer Service Representative

NZSFT - New Zealand Smoke Free Tomorrow
09.2019 - 09.2020

Team Administrator (Temp Assignment, 1.5 Weeks)

H2R Consulting
07.2019 - 08.2019

Home Owner Consultant

ANZ
01.2019 - 07.2019

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Ciaran Ryan