CICELY ZENG
Auckland,AUK
Summary
An ambitious and hard-working people with knowledge and experiences in different areas such as business management, marketing, Immigration and mortgage consultancy services. Capable to handle with any types of tasks and projects.
At same time, working efficiently with people who have different personalities and backgrounds and manage and arrange team work effectively. Moreover, the previous studies in several different countries, including China, Singapore, the United Kingdom and New Zealand has brought various experiences and knowledge to overcome any new challenges.
Currently, working as New Zealand licensed immigration advisor for over 7 years until now. Having passionate to provide immigration advice to people with different culture backgrounds. Accomplishment in helping customers to obtain suitable visas in order to come this gorgeous country, New Zealand to study, work and finally settle down. Meanwhile, owning a mortgage consulting company. To provide advice regarding different loan options to help customers to settle their ideal houses as a Registered financial advisor.
Familiar with process to work with customers to reach their goals and objectives by using professional knowledge and experience.
Overview
11
11
years of professional experience
Work History
Managing Director/Licensed immigration advisor
AC Group Limited
11.2017 - Current
- Is company which is based in New Zealand and it focuses on immigration and education consultancy services.
- Managed over 6 customer calls approximately regarding visas per day.
- Daily routines including coordinating, directing and planning everyday business operations.
- Performed daily operations, recruiting and training new employees, encouraged and guided 2 employees to become provisional immigration license holders. And implemented marketing strategies to increase company's customer base.
- Customer service-oriented.
- Relationship building.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
Managing director/Mortgage advisor
Capitalwise Limited
05.2019 - Current
- Capitalwise limited was established in 2019 and provided mortgage brokerage advice to over 20 customers each year .
- Assessed clients' financial data to determine loan suitability.
- Collaborated with and facilitated communications between borrowers and lenders to obtain ideal loans for home purchases.
Licensed Immigration Advisor
GlobalOcean Group Limited
10.2016 - 06.2017
- GlobalOcean Group is company which mainly focuses on consulting service as providing immigration advice to customers in New Zealand.
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Worked well in team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Marketing Manager
KoKolady Ltd
02.2012 - 04.2013
- Three of us set up this fashion Clothing Company to sell Korean Clothes, it mainly targeted young women in the UK through online shop and planned to open physical store
- Role of Sales & Marketing manager in company.
- Developed and implemented marketing strategies to use for launches, re-branding campaigns and promotions.
Education
Graduate Diploma Level 7 - Immigration Advice
TOI-OHOMAI Institute of Technology
Auckland, AUK09.2016
NZ Certificate in Financial Service Level 5 version 2 - Residential Lending Mortgage Advice
IQ College
Auckland, AUK11.2021
NZ Certificate in Financial Service Level 5 version 1 - Residential Lending Advice
Professional IQ College
Auckland 06.2018
Master of Arts - Business and Administration, Management
Massey University
Auckland, NZ04.2016
Bachelor of Humanities and Social Science - Business
The University of Edinburgh
Edinburgh, The UK11.2014
Skills
- Skillful in operating Microsoft Words, Excel, PowerPoint, etc
- Two fluent language skills: Chinese, English
- Problem-Solving Skills
- Professional Development
- Legal Strategy Development
- Client Satisfaction
- Competitive Intelligence
- Relationship Management
Timeline
Managing director/Mortgage advisor
Capitalwise Limited
05.2019 - Current
Managing Director/Licensed immigration advisor
AC Group Limited
11.2017 - Current
Licensed Immigration Advisor
GlobalOcean Group Limited
10.2016 - 06.2017
Marketing Manager
KoKolady Ltd
02.2012 - 04.2013
Graduate Diploma Level 7 - Immigration Advice
TOI-OHOMAI Institute of Technology
NZ Certificate in Financial Service Level 5 version 2 - Residential Lending Mortgage Advice
IQ College
NZ Certificate in Financial Service Level 5 version 1 - Residential Lending Advice
Professional IQ College
Master of Arts - Business and Administration, Management
Massey University
Bachelor of Humanities and Social Science - Business
The University of Edinburgh
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