Summary
Overview
Work History
Education
Skills
Referees
Hobbies
Language
Timeline
Generic

CICI TANG

Summary

Dedicated and results-oriented professional with a comprehensive background in real estate sales, compliance, administration, and residential property management.


Seeking to leverage expertise to contribute to a dynamic real estate team, delivering outstanding results in a fast-paced environment.

Overview

3
3
years of professional experience

Work History

Administration and Property Management

Harcourts Hobson Partners
10.2023 - Current
  • Improved operational efficiency by streamlining processes and implementing new procedures.
  • Coordinated company events and weekly sales and management meetings, recorded meeting minutes and prepared for PPT.
  • Collected, arranged, and input information into database system - VaultRE and Google Drive
  • Developed comprehensive training programs for new sales person, ensuring they were equipped with the necessary skills and tools to succeed in their roles.
  • Assist with sales person license application and their studies
  • Organised for quarterly career evening, prospecting calls , and event planning, drove marketing initiatives to increase brand recognition
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.


  • Enhanced AML compliance by verifying all real estate transaction
  • Reduced regulatory risks by conducting thorough customer due diligence and periodic reviews.
  • Collaborated with cross-functional teams for developing and updating AML policies and procedures in line with regulatory changes.
  • Completed the AML audit with MBIE


  • Utilized social media marketing strategies to promote properties, reaching a wider audience and increasing inquiries.
  • Created the template of sales and purchase agreement and reviewed the signed contracts before sending to solicitors
  • Liaise with solicitors during the transactions
  • Managed fund in New Zealand Real Estate Trust Account, input the transaction details to NZRET and release deposit
  • Managed real estate listings and modified sales details in CRM - VaultRE
  • Arranged real estate guideline and ordered property files , LIM reports and property titles
  • Designed and ordered signboards, DLEs and flyers in CampaignTrack
  • Keep in touch with suppliers for new price updates and annual partnership renewal , Trade Me, Real Estate.Co, HouGarden etc.
  • Customized office marketing plans and options


  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Negotiated favourable contract terms between landlords and tenants
  • Monitored market trends closely, prepared rental appraisals
  • Updated property management software (Palace)regularly to optimize efficiency in daily operations such as scheduling maintenance tasks, generated inspection reports and tracking rent payments received from tenants.
  • Coordinated from letting , move-ins and move-outs, ensuring smooth transitions
  • Liaise with Body Corporate and Building Managers
  • Ensure landlord and tenants both understand their rights and responsibility within the tenancy

PA & Sales Associate

Ray White New Zealand
03.2021 - 03.2023
  • Wrote listings adverts and professionally highlighting property features to increase sales chances.
  • Coordinated and scheduled meetings and appointments with potential clients
  • Generated leads for sales through cold calls, door knocks and referrals.
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Advised and informed prospective clients on current market activities and provided competitive market analysis
  • Edited and drafted agreements for accuracy and completeness.
  • Handled day-to-day happenings of real estate office
  • Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
  • Advised sellers on ways to increase curb appeal and make homes more appealing to potential buyers.
  • Followed up with old clients and provided after-sale customer services
  • Updated social media platform
  • Marketing campaign using Campaign Track
  • General listing process
  • Preparation for weekly open home

Education

New Zealand Certificate in Real Estate Level 4

Open Polytechnic of New Zealand
Lower Hutt, WGN
10.2021

Bachelor of Business - Double Major in Accounting & Finance

AUT University
Auckland City Campus
02.2018

Skills

    Residential sales:

  • Client relationship management
  • Property Appraisals
  • Database management
  • Customer Due Diligence processes
  • Marketing campaigns management
  • Vendor report
  • Negotiation
  • Leads Prospecting
  • Listing presentations
  • Open Home Management
  • Admin support

    • Residential Property Management:

  • Property Inspections
  • Maintenance Scheduling
  • Applications processing, screening and selection
  • Rent collection
  • Lease renewal

    • Operation:

  • Contract management
  • New hire prospecting
  • New hire onboarding
  • Technical Support
  • Event planning and team building
  • Meeting facilitation
  • Problem-Solving

    • Software & Portal:

  • Microsoft Office 365
  • MRI VaultRE
  • MRI Palace
  • AMLHUB
  • NZRET
  • Tenancy Services Portal
  • REINZ Portal
  • Canva
  • Designly
  • Xero

Referees

Available upon request.

Hobbies

Hiking

Golf 

Social Media 

Cooking

Language

Fluent in English, Cantonese and Mandarin Chinese

Timeline

Administration and Property Management

Harcourts Hobson Partners
10.2023 - Current

PA & Sales Associate

Ray White New Zealand
03.2021 - 03.2023

New Zealand Certificate in Real Estate Level 4

Open Polytechnic of New Zealand

Bachelor of Business - Double Major in Accounting & Finance

AUT University

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