Cieran Thomas
Renwick,Marlborough
Summary
Operations Manager with over 5 years of experience in the restaurant sector, specializing in transforming underperforming sites into profitable ventures. Achieved significant growth during challenging periods, including COVID-19, through effective team leadership and strategic planning. Demonstrated expertise in operational oversight, fostering a culture of accountability and staff development. Proven track record of driving profitability and achieving business objectives through hands-on management and resourceful problem-solving. Dynamic professional with strong skills in conflict resolution and strategic planning. Experienced in developing marketing strategies and coordinating events that significantly enhance customer engagement and brand visibility.
Overview
25
25
years of professional experience
Work History
Owner Operator
Slip Inn Bar & Restaurant
01.2020 - 10.2024
- Managed daily operations of bar and restaurant to ensure smooth service.
- Supervised staff training to enhance customer service and team performance.
- Developed menus that reflected seasonal ingredients and customer preferences.
- Oversaw inventory management to maintain stock levels and minimize waste.
- Ensured compliance with health and safety regulations in food preparation areas.
- Coordinated promotional events to attract new customers and increase visibility.
- Handled financial transactions and maintained accurate records for budgeting purposes.
- Fostered relationships with suppliers to secure quality ingredients at competitive prices.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Developed business plan and budget to maximize profitability.
- Set pricing structures according to market analytics and emerging trends.
- Calculated net income and adjusted strategies to increase income and bottom-line profits.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Created marketing strategies to drive revenue and increase brand visibility.
- Established pricing models that balanced competitiveness with profitability goals.
- Identified potential risks associated with operations in order to minimize liabilities.
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
- Analyzed market trends and customer feedback to identify opportunities for growth.
- Evaluated employee performance metrics against established benchmarks in order to determine areas of improvement.
- Implemented cost-saving measures across departments while maintaining quality standards.
- Reported delays due to breakdowns, weather or traffic conditions and emergencies relating to pick up or delivery of products.
- Devised and implemented marketing strategies to attract new clients.
- Optimized operational processes using technology solutions such as cloud computing or automation systems.
- Resolved conflicts between employees in a professional manner.
- Ensured compliance with safety regulations throughout the facility.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Recorded expenses and maintained receipts.
- Processed shipment documents neatly and efficiently for each load.
- Reacted decisively and quickly to protect spoilage.
Trainee Irrigation Technician
Think Water Marlborough
01.2018 - 12.2019
- Trained in all aspects of irrigation system construction, installation & servicing.
General Manager
Slip Inn Fine Dining Restaurant & Bar
01.2016 - 12.2018
- General Manager responsible for operating 7 day a week business with 30 staff.
Trainee Boat Builder – Aluminium & Steel
Tory Channel Contracting
01.2014 - 12.2015
- Trained in Alloy prep and welding for boat construction.
Landscape Gardener
01.2013 - 08.2014
- 8 months hard landscaping building decks etc while looking for an engineering position.
Hospitality Venue Management
01.2003 - 12.2012
- Trained in Fine Dining & Cocktails, then moving into a management career across multiple large venues & fine dining restaurants located in Marlborough, Wellington & Sydney with Middle & Senior Management Roles with 10 - 30 staff.
Corporate Staging Technician
Vidcom NZ & Shipleys Audiovisual
01.2000 - 12.2003
- Trained in Sound, Lighting, Projection & Staging working up to work as a Head show technician for corporate and international events around New Zealand.
Education
Mechanical Engineering Training - Level 3
NMIT
12.2013
Hospitality Venue Management -
12.2012
Corporate Staging Technician -
Vidcom NZ & Shipleys Audiovisual
12.2003
Skills
- Inventory management
- Menu development
- Financial recording
- Regulatory compliance
- Marketing strategy
- Customer relationship management
- Staff supervision
- Cost analysis
- Conflict resolution
- Performance evaluation
- Effective communication
- Problem solving
- Team building
- Operational optimization
- Risk assessment
- Operational reporting
- Cost management
- Operations management
- Marketing strategy development
- Hiring
- Relationship management
- Operations oversight
- Financial reporting
- Client relationship management
- Payroll processing
- Documentation and reporting
- Personnel management
- Financial planning
- Business operations management
- Recruiting and hiring
- Risk management
- Staffing
- Preventative maintenance
- Budget development
- Strategic planning
- Cashflow management
- Business planning
- Human resources
- Staff training and development
- Finance management
- Human resource management
- Courteous and polite demeanor
- Logistics planning
- Basic maintenance
- Emergency response readiness
- Accurate record keeping
- Mechanical tools
- GPS navigation mastery
- Staff training
- Financial record keeping
- Event coordination
- Time management
- Negotiation
Timeline
Owner Operator
Slip Inn Bar & Restaurant
01.2020 - 10.2024
Trainee Irrigation Technician
Think Water Marlborough
01.2018 - 12.2019
General Manager
Slip Inn Fine Dining Restaurant & Bar
01.2016 - 12.2018
Trainee Boat Builder – Aluminium & Steel
Tory Channel Contracting
01.2014 - 12.2015
Landscape Gardener
01.2013 - 08.2014
Hospitality Venue Management
01.2003 - 12.2012
Corporate Staging Technician
Vidcom NZ & Shipleys Audiovisual
01.2000 - 12.2003
Mechanical Engineering Training - Level 3
NMIT
Hospitality Venue Management -
Corporate Staging Technician -
Vidcom NZ & Shipleys Audiovisual