Summary
Overview
Work History
Education
Skills
Certification
COMMUNITY & VOLUNTEER EXPERIENCE
References
Timeline
Generic

Cihang Zhang (Hollis)

Auckland,New Zealand

Summary

Reliable and bilingual (English/Mandarin) administrative professional with over two years of experience supporting fast-paced operations in the healthcare sector. Skilled in customer service, conflict resolution, and system accuracy. Fluent in English and Mandarin, with a calm and solutions-focused approach to high-pressure situations. Now seeking to bring this experience into a people-focused, service-oriented role in a new industry.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Hospital Administrative Support

Te Whatu Ora (Auckland City Hospital)
Grafton, Auckland
07.2022 - 05.2025
  • Supported ward operations by performing key administrative and clerical tasks, including assisting ward clerks with patient records, scheduling, and documentation.
  • Managed non-clinical duties to enhance nursing efficiency, ensuring smooth communication and workflow between wards and departments.
  • Stocked and organized inventory, maintained ward supplies, and ensured resource availability to support clinical staff.
  • Acted as a liaison between patients, families, and clinical staff, providing empathetic, effective communication to enhance patient care experiences.
  • Collaborated with senior clinical staff as part of the Winter Task Team, optimizing acute patient flow, and improving operational processes across the hospital.
  • Delivered exceptional organizational and multitasking skills in a fast-paced healthcare environment.
  • Fluent in English and Mandarin, regularly supported service users from diverse backgrounds and helped resolve queries across language barriers.

Catalogue Analyst Intern

Parrot Analytics
Auckland, New Zealand
09.2021 - 11.2021
  • Maintained accurate databases, ensuring data quality and adherence to customer requirements.
  • Worked closely with product teams to ensure alignment of data with customer needs.
  • Assisted in identifying and adding new content to the catalogue.
  • Supported data quality assurance and analysis, ensuring timely and accurate reporting.

Public Relations Representative

AUT Chinese Student Association
Auckland, New Zealand
03.2020 - 05.2021
  • Represented CSA to establish and uphold partnerships with businesses and societies
  • Raised funds for general expenses of the CSA and sought sponsorship for events
  • Implemented cooperative promotional programmes with merchants to enhance the promotion of AUTCSA.

Education

Bachelor of Business - Information System

Auckland University of Technology
Auckland, NZ
02-2022

NCEA Level 3 -

Botany Downs Secondary College
Auckland, NZ
12-2017

Skills

  • Administrative support
  • Stock management
  • Equipment management
  • Patient support
  • Customer service
  • MS Office Suite
  • Google Analytics
  • Critical thinking
  • Growth mindset
  • Communication skills

Certification

  • Well Organised Workplace (WOW)
  • Privacy of Personal & Health Information (National Course)
  • ADHB CALM Communications Certification
  • Introduction to Releasing Time To Care
  • Advanced Google Analytics
  • Excel Fundamentals - Formulas for Finance
  • Project Management Essentials

COMMUNITY & VOLUNTEER EXPERIENCE

COMPASSION RELIEF TZU CHI FOUNDATION
Volunteer | Beijing, China | February 2014
• Assisting with cleaning and duties, collecting fundraising donations, calculating and entering donation
information into the record system.

REN AI CHARITY FOUNDATION
Volunteer | Beijing, China |2012-2013
• Helped prepare and distribute food out meals to over 100 people per day.
• Planned and organised successful fundraising events.
• Visiting and supporting local underprivileged children to complete their education.
• Distribute relief supplies to the earthquake area in Gansu, China. Condolences to the children in the
local school, and providing psychological support.

References

References available upon request.

Timeline

Hospital Administrative Support

Te Whatu Ora (Auckland City Hospital)
07.2022 - 05.2025

Catalogue Analyst Intern

Parrot Analytics
09.2021 - 11.2021

Public Relations Representative

AUT Chinese Student Association
03.2020 - 05.2021

Bachelor of Business - Information System

Auckland University of Technology

NCEA Level 3 -

Botany Downs Secondary College

Similar Profiles

CREATE PROFILE
Cihang Zhang (Hollis)