Summary
Overview
Work History
Skills
Accomplishments
References
Work Availability
Software
Timeline
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Cindy Crowther

Nelson Bays - Nelson,Nelson South

Summary

With approximately 17 years in Retail Management, I have had invaluable training which can be utilised in any business.

I expect the best from myself and carry this over to all aspects of my work.

I am enthusiastic and results orientated with a demonstrated passion for building relationships and growing businesses.

Overview

16
16
years of professional experience

Work History

Client Care Coordinator

Bay Audiology
07.2022 - 03.2024
  • Promoted superior experience by addressing customer concerns with urgency and communicating with staff to provide positive outcomes.
  • Creating and updated client records by entering general data, services provided and invoice information.
  • Finalised sales, completed necessary paperwork ensuring that all information was correct. Cross checking during cash up at EOD.
  • Effectively managed busy client schedule using FOX diary management.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Ordering of consumables for clinic and managing stock takes, and maintaining clinic standards.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Managed approximately 35 incoming calls and emails per day from both clients, suppliers, staff and support office .

Store Manager

MAX
11.2018 - 12.2021
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Applied effective time management techniques to meet tight deadlines.
  • Promoted team orientated culture, with common sales,service and productivity goals.
  • Passionate about learning and committed to continual improvement.
  • Improved customer satisfaction and loyalty by building an atmosphere focused on positive and memorable experiences.
  • Implemented loss prevention strategies to reduce shrinkage and control theft.
  • Managed employees, scheduled shifts, determined and provided training needs and conducted performance reviews.

Store Manager

Jeanswest
06.2013 - 11.2018
  • Established customer relationships to generate more business, maintain store profitability and expand brand loyalty and recognition.
  • Directed and maintained store merchandising standards to present organised and engaging in-store experience.
  • Worked on sales floor and interacted with customers and employees to maximise and expand potential.
  • Oversaw daily operations, focusing on efficiency, team collaboration and process improvements.
  • Delegated assignments to meet coverage needs and maintain store standards.
  • Set performance expectations for employees and implemented improvement plans to reach targets.

Store Manager

Witchery
05.2008 - 06.2012
  • Managed daily operations to ensure smooth functioning of store, maintaining a clean, safe environment for customers and employees.
  • Promoting and building business by taking part in mall activity and building relationships.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Analysed store reports to evaluate performance, increase sales and reduce controllable costs.
  • Responsible for store merchandising and maintaining store standards of the highest level.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

Skills

  • Customer Data Confidentiality
  • Professional and Courteous
  • Staff Training and Development
  • Friendly, Positive Attitude
  • Administrative and Office Support
  • Call Documentation
  • Data Management
  • Stock management
  • Invoice preparation and processing
  • Building customer trust and loyalty
  • Key Performance Indicators
  • Work Planning and Prioritisation

Accomplishments

    STORE MANAGER OF THE SEASON: A/W 2011 Witchery

    TEAM CULTURE AWARD: A/W 2011 Witchery

    CUSTOMER EXPERIENCE PLATINUM AWARD - (TOP 10 IN AUSTRALASIA) Jeanwest

References

Harriet Hitchings: M.Aud ( Dist.), BSLP (Hons)

Bay Audiology

PH: 021 244 0241

Ruth Hung: B.Biomed, M. Aud

Bay Audiology

Cheryl Marston: Country Manager (past)

Jeanswest

PH: 021 530 671

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Office 365

Fox

Timeline

Client Care Coordinator

Bay Audiology
07.2022 - 03.2024

Store Manager

MAX
11.2018 - 12.2021

Store Manager

Jeanswest
06.2013 - 11.2018

Store Manager

Witchery
05.2008 - 06.2012

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Cindy Crowther