Cindy Munro
Wattle Downs,Auckland
Summary
Dynamic leader with a proven track record at Xcel Physio, enhancing business strategies and driving performance improvement. Excelled in document management and policy modification, significantly boosting operational efficiency. Recognized for team collaboration and problem-solving abilities, ensuring exceptional customer service and operational excellence.
Overview
27
27
years of professional experience
Work History
Senior Administrative Manager/Receptionist Administrator
Xcel Physio
Botany South, Auckland
08.2024 - Current
- Organized and maintained documents, files and records.
- Planned and controlled budgets for contracts, equipment and supplies.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
- Coordinated travel arrangements for employees attending business trips or conferences.
- Coordinated staff events/celebrations.
- Monitored office supplies to replenish needed inventory before depletion.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
- Performed everyday office tasks.
- Established work procedures or schedules to organize daily work of staff.
- Created and revised systems and procedures by analyzing operating practices, record keeping systems and forms control.
- Identified and solved problems to enhance management and business direction.
- Provided/obtained technical assistance when needed to troubleshoot computer hardware and software issues.
- Ensured compliance with company rules and regulations related to administrative activities.
- Managed purchase requisitions and approvals for all department equipment and supplies.
- Organized meetings with internal teams or external stakeholders as required by the organization's objectives.
- Acted as a point of contact between different departments within the organization.
- Purchasing of all products/gifts/equipment needed.
- Developed policies and procedures for all areas of administration including budgeting, staffing, payroll, records management, facilities management, security and safety.
- Coordinated and conducted classes to teach procedures to new staff members.
- Automated office operations to optimize accounts payable and receivable, customer correspondence and data communications.
- Handled confidential information securely in accordance with legal requirements.
- Managed and coordinated administrative operations, functions, and resources to ensure efficiency.
- Coordinated with managers and departments to interview new personnel and recognize excellent performance.
- Managed busy calendar for executive team, planning and preparing meetings and communications.
- Determined staffing requirements, interviewing, hiring and training new employees.
- Reviewed invoices for accuracy before submitting them for payment processing.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Monitored office inventory to maintain supply levels.
- Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
- Assisted in the recruitment process by screening resumes and conducting interviews for potential candidates.
- Recognized by management for consistently providing exceptional customer service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Operated equipment and machinery according to safety guidelines.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed household errands and other essential duties.
- Conducted/organized routine maintenance and repairs on mechanical systems and industrial equipment.
- Created advertising projects.
- Updated and maintained databases with current information.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Administration/Receptionist
Jack Links NZ Ltd
Mangere, Auckland
10.2021 - 08.2024
Administrative Manager/Receptionist
Xcel Physio
Botany South, Auckland
01.2004 - 10.2021
Senior Retail Store Manager
Game Dame
Newmarket, Auckland
01.2003 - 01.2004
Senior Retail Manager
Columbia Sportswear
Newmarket, Auckland
01.1998 - 01.2003
- Oversaw retail operations to ensure all stations were operating efficiently and maintaining customer service standards.
Education
High School Diploma -
Stratford High School
TaranakiSkills
- Document management
- Documentation and control
- Policy and procedure modification
- Business strategies
- Performance improvement
Accomplishments
- Performed as an athlete at the highest National level, so acquired great social skills and self motivation.
Affiliations
- My husband and I have 4 very talented children. We enjoy supporting their crafts, which are Acting and National Netball.
Timeline
Senior Administrative Manager/Receptionist Administrator
Xcel Physio
08.2024 - Current
Administration/Receptionist
Jack Links NZ Ltd
10.2021 - 08.2024
Administrative Manager/Receptionist
Xcel Physio
01.2004 - 10.2021
Senior Retail Store Manager
Game Dame
01.2003 - 01.2004
Senior Retail Manager
Columbia Sportswear
01.1998 - 01.2003
High School Diploma -
Stratford High School
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