Cindy Nguyen
Welcomer
Auckland,AUK
Summary
Dedicated professional with over 6 years in hotel management, focusing on guest satisfaction and team collaboration. Adept at training staff, resolving complaints, and maintaining operational efficiency to drive exceptional guest experiences.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Front Office Manager
Fivitel Da Nang Hotel
Viet nam, Da Nang
06.2019 - 05.2025
- Supervised front office operations at a premier luxury hotel.
- Managed guest check-in and check-out procedures efficiently.
- Trained and mentored front desk staff on best practices.
- Coordinated room assignments and reservations for optimal occupancy.
- Handled guest inquiries and resolved issues promptly.
- Collaborated with housekeeping to ensure room readiness standards.
- Conducted daily briefing sessions with front office staff to review occupancy status, arrivals and departures, special requests and VIP guests.
- Worked closely with housekeeping department to ensure rooms are ready for incoming guests.
- Maintained up-to-date knowledge of all hotel products, services, pricing plans and promotions.
- Investigated customer complaints and took corrective action when necessary.
- Responded promptly to customer inquiries via telephone or email.
- Assisted guests with reservations changes or cancellations as needed.
Nail Technician
Lotus spa
, Warkworth
10.2016 - 01.2018
- Maintained a clean and sanitized work environment for client safety.
- Utilized high-quality products to perform manicure and pedicure treatments.
- Managed appointment scheduling to optimize workflow and minimize wait times.
- Trained junior staff on best practices in nail care and customer service skills.
- Performed filing, buffing, polishing, trimming, cuticle removal and application of artificial nails as requested by customers.
- Developed creative designs on nails using a variety of colors and materials.
- Provided excellent customer service through friendly interactions with clients.
- Kept up-to-date on new trends in the industry for product offerings and design ideas.
- Cleaned and sterilized tools and work areas between customers.
- Met with clients to discuss needs, service preferences and special requests.
Kitchen Hand
Bodrum restaurant
, Royal Oak
03.2012 - 11.2012
- Maintained cleanliness and organization in kitchen and food preparation areas.
- Assisted chefs with food preparation tasks, including chopping and mixing ingredients.
- Operated kitchen equipment safely, ensuring proper usage and maintenance.
- Disposed of waste and recycling in compliance with health regulations.
- Collaborated with team members to ensure smooth kitchen operations during busy hours.
- Cleaned dishes, utensils, and cooking equipment efficiently after use.
- Supported inventory management by restocking supplies as needed throughout shifts.
- Cleaned dishes, pots, pans and utensils.
- Swept and mopped floors to maintain cleanliness in the kitchen area.
- Peeled and cut fruit and vegetables to prepare for cooking or serving.
Education
Bachelor of Arts - Accounting
University of Economics
Viet Nam09-2012
Bachelor of Arts - Early Childhood Education
Danang University of Education
Viet Nam06-2011
Skills
- Guest relations
- Customer service
- Cash handling accuracy
- Staff training
- Complaint resolution
Certification
DANANG HOTEL FRONT OFFICE COMPETITION 2024 ORGANIZING COMMITTEE
Timeline
Assistant Front Office Manager
Fivitel Da Nang Hotel
06.2019 - 05.2025
Nail Technician
Lotus spa
10.2016 - 01.2018
Kitchen Hand
Bodrum restaurant
03.2012 - 11.2012
Bachelor of Arts - Accounting
University of Economics
Bachelor of Arts - Early Childhood Education
Danang University of Education