Cindy Silvey
Hamilton,Waikato
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Experienced Office Management and Administration Professional optimizing productivity, efficiency and service quality across various environments.
Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen.
Works effectively with cross-functional teams in ensuring operational and service excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Project Coordinator
Hamilton City Council
05.2022 - Current
- General project administration to assist project managers for IT projects
- Financial processing, project reporting, and assistance with procurement documentation and contract management, and project documentation
- Minuting and calendar management and assisting multiple project managers and ability to collaborate across teams.
Business Administrator
Hamilton City Council
01.2017 - 01.2022
- Unit Manager support and assistance
- General administration assistance for unit and Travel Coordinator for group
- Financial processing and reporting for Managers, Team Leads and project managers
- Procurement and purchasing processing and coordination, and LIM report processing.
Business Administrator
Hamilton City Council
01.2015 - 01.2017
- Health and Safety Unit - HCC
- Health and Safety Management Framework Project, creation, editing and review
- Assistance with introduction of new legislation
- Participation in Regional Health and Safety Project (WLASS)
- Training and coordination for organisation and regional councils
- Coordination, collaboration and participation in Bow-Tie critical risks for Council.
- Fostered strong rapport with clients, vendors and stakeholders through consistent follow-up and communication.
Business Administrator
City Transportation Unit - HCC
01.2014 - 01.2015
- Unit Manager assistance and support
- Group reporting for key outcomes
- Purchasing processing and financial reporting
- Customer management and service request coordination.
Academic Administrator
Waikato Institute Of Technology
10.2011 - 01.2014
- Collaborated with school faculty to define and prioritize departmental strategies and direction.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Guided and supported faculty and staff in development of new programs.
- Coordinated academic advising activities.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Administrator Coordinator
Hamilton Zoo
06.2006 - 10.2011
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Interacted with customers by phone, email, or in-person to provide information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Business Support Officer
Hamilton City Council
04.2001 - 06.2006
- Maintained smooth back-office functions to promote efficient business operations.
- Supported special financial and business projects with administrative assistance.
- Streamlined workflow.
- Processed employee expense reports quickly to prevent delays in payouts.
- Fostered strong rapport with clients, vendors and stakeholders through consistent follow-up and communication.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Gathered, organized and input information into digital database.
Call Centre Representative
TAB
03.2001 - 11.2004
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked flexible hours across night, weekend and holiday shifts.
Education
General and Transcribing Proofreading - Theory and Practice - Proofreading And Editing
Proofreading Anywhere Online
United States Of America2024
Advanced Certificate For Executive Assistant - Executive Assistant And Executive Secretary
BMTG (UK) Ltd
United Kingdom05.2023
PRINCE 2 Agile Foundation - Project Management
ACE Training
Hamilton, NZ11.2022
Diploma - Public Relations and Communication Management
Open Polytechnic of New Zealand
Wellington, NZ2009
Diploma - Business
Waikato Polytechnic
Hamilton, NZ1997
Skills
- Leadership Support
- Multiple Priorities Management
- Attention to Detail
- Customer Service/Management
- Flexible and Adaptable
- Project Coordination
- Calendar and Inbox Management
- Office Management
- Process Improvement
- Event/meeting management
- Relationship/Customer Management
- Financial Processing and Reporting
- Civil Defence CIMS
- Policy and guideline creation, review
- Continuous Improvement
- Schedule Management
- Remote Team Management
- Quality Assurance
- Team Coordination
- Business Systems
- Procurement
- Stakeholder Relationship Management
- Adobe Applications
- Documentation Management
- System Savvy and competent in Microsoft 365, Adobe, Visio, Authority, CRM, Online Marketplace, Travel Booking Online
Affiliations
- International Association of Administrative Professionals
- Executive Support
- The American Society of Adminstrative Professionals
Avid reader, enjoy listening to my eclectic music playlist, watching tv series and movies.
I enjoy reading, I have a large collection of books at home and on my kindle. I like listening to music and it ranges from Beethoven to Hard Rock and over many decades of styles. I like watching sci-fi and fantasy series and like action and period movies.
Timeline
Project Coordinator
Hamilton City Council
05.2022 - Current
Business Administrator
Hamilton City Council
01.2017 - 01.2022
Business Administrator
Hamilton City Council
01.2015 - 01.2017
Business Administrator
City Transportation Unit - HCC
01.2014 - 01.2015
Academic Administrator
Waikato Institute Of Technology
10.2011 - 01.2014
Administrator Coordinator
Hamilton Zoo
06.2006 - 10.2011
Business Support Officer
Hamilton City Council
04.2001 - 06.2006
Call Centre Representative
TAB
03.2001 - 11.2004
General and Transcribing Proofreading - Theory and Practice - Proofreading And Editing
Proofreading Anywhere Online
Advanced Certificate For Executive Assistant - Executive Assistant And Executive Secretary
BMTG (UK) Ltd
PRINCE 2 Agile Foundation - Project Management
ACE Training
Diploma - Public Relations and Communication Management
Open Polytechnic of New Zealand
Diploma - Business
Waikato Polytechnic
Similar Profiles
Justine AllenJustine Allen
Events and Activations Advisor at Hamilton City CouncilEvents and Activations Advisor at Hamilton City Council
Lanieta SeuseuLanieta Seuseu
HR ADMINISTRATOR at Hamilton City CouncilHR ADMINISTRATOR at Hamilton City Council
James RossiterJames Rossiter
HCC Safety Officer at Hamilton City CouncilHCC Safety Officer at Hamilton City Council