Cindy Tahapeehi
Christchurch,CAN
Summary
kia ora im Cindy Tahapeehi 38yrs of age mother of 3 Teenages. Im a Proven leader in housekeeping and customer service, excelling at workload management and producing high standards of work when give .At Summer Set Retirement Village, enhanced guest satisfaction with my prompt bright,bubbly caring personality,always going above and beyond to meet the needs of residents/guests. Skilled in chemical handling/ordering and fostering positive customer relationships, significantly improving service delivery and operational efficiency. Applause Award winner 2023 Summerset Housekeeper of the year.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work History
Housekeeping Team Leader
Summer Set Retirement Village
12.2021 - 09.2024
- Managed linen inventory effectively by tracking usage trends and collaborating with laundry staff to maintain optimal stock levels at all times.
- Enhanced guest satisfaction by ensuring timely and thorough housekeeping services in all rooms and common areas.
- Trained new team members in proper cleaning techniques and safety protocols, ensuring consistent service quality across the board.
- Reduced guest complaints with proactive communication and addressing issues promptly.
- in charge of monthly stock orders for Housekeeping/Laundry
- Managed team productivity and workflow to exceed quality standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
Lounge Assistant,Support Person,Housekeeping
Mayfair Retirement Village
10.2016 - 06.2021
- Supported care staff by efficiently preparing drink and morning tea/afternoon tea for residents.
- Collaborated with team members to ensure seamless service delivery and high levels of guest satisfaction.
- Maintained a clean and welcoming lounge environment for optimal guest comfort and enjoyment.
- Contributed to overall lounge success by consistently demonstrating a positive attitude, strong work ethic, and exemplary customer service skills.
- Contributed to efficient operations by stocking supplies/ordering cleaning supplies/toiletries resetting seating areas promptly.
- Helped maintain a safe work environment by promptly reporting any hazards or incidents to management, as well as participating in regular safety training sessions.
- Aided in the training of new staff members in Housekeeping and lounge procedures, customer service best practices, and safety guidelines.
- Developed strong rapport with guests through friendly conversation, fostering repeat business and positive reviews.
- Addressed concerns and resolved issues promptly, maintaining professionalism at all times.
- Facilitated communication between kitchen staff and front-of-house team members for accurate order fulfillment and timely delivery of menu items to residents.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Promoted business loyalty by fostering positive customer relationships.
- Assisted care staff with delivering meals to residents, carrying additional trays and helping dish out items.
- Participated in regular meetings focused on discussing ongoing challenges faced by the support team along with possible improvements that could be made.
Domestic Cleaner
Domestic Delight
03.2013 - 12.2016
- Received positive feedback from clients on punctuality, professionalism, and attention to detail in each cleaning job completed.
- Developed strong relationships with clients through open communication channels regarding their preferences concerning cleanliness standards.
- Enhanced the appearance of homes by performing deep-cleaning tasks such as shampooing carpets and washing windows.
- Hand-dusted and wiped down home/office furniture, fixtures, and window sills to keep areas clean and comfortable.
- vacuume and sanitizing surfaces in homes and businesses.
- Maintained a consistent schedule for regular clients, ensuring a clean and comfortable living environment.
- Ensured timely completion of all assignments, managing multiple clients within a tight schedule.
- Accommodated special requests from clients, tailoring cleaning services to their specific needs.
- Provided specialized care for delicate items such as antiques, artwork, and electronics during cleaning sessions.
- Performed laundry tasks including washing, drying, folding, ironing clothes following specific client instructions on clothing care maintenance.
- Complied with safety guidelines while using various cleaning chemicals and tools efficiently minimizing risk exposure both towards self and property inhabitants.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Utilized eco-friendly cleaning products to promote a safe and healthy home environment for clients.
- Offered additional services like pet care or plant watering when needed ensuring comprehensive care of the household beyond basic domestic cleaner duties.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Dusted picture frames and wall hangings with cloth.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Qantas Customer Service
Kim Closter , Qantas/Sky Star
03.2010 - 12.2012
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
- Collaborated with team members to improve overall response times and service quality.
- Served as a liaison between customers and other departments within the organization, ensuring seamless coordination in addressing client needs.
- Developed rapport with customers through active listening and tailored assistance, fostering loyalty.
- Increased customer satisfaction, carefully listening to their feedback and making necessary adjustments.
- Enhanced overall customer experience by adopting customer-first approach in all interactions.
- Facilitated smooth communication channels between customers and various departments, ensuring customer needs were promptly met.
- Checking in/out passengers for flights
- Luggage Labelling?handeling
- Provide piolet with weather report
- Cleaning and stocking supplies in Vip lounge areas
Education
Summer Set Avonhead
Christchurch, NZHagley Community College
Christchurch, NZ 01.2000 - 05.2002
Level 4 - Business Administration And Management
Certificate in Business Level 4
Kalgoorlie,WA12.2013
NZQA Nation Certificate - Educational Statistics And Research Methods
Seafood Training Services
Christchurch, NZ11.2003
Skills
- Housekeeping knowledge/Supervisor
- Customer service-focused
- Sanitation Standards
- Delegation capabilities
- Workload Management
- Great time management
- Hard working whom thrives a challege
- First aid Cert
- Current Health and Safety Cert
Timeline
Housekeeping Team Leader
Summer Set Retirement Village
12.2021 - 09.2024
Lounge Assistant,Support Person,Housekeeping
Mayfair Retirement Village
10.2016 - 06.2021
Domestic Cleaner
Domestic Delight
03.2013 - 12.2016
Qantas Customer Service
Kim Closter , Qantas/Sky Star
03.2010 - 12.2012
Hagley Community College
01.2000 - 05.2002
Summer Set Avonhead
Level 4 - Business Administration And Management
Certificate in Business Level 4
NZQA Nation Certificate - Educational Statistics And Research Methods
Seafood Training Services