Todd Austin
Nelson,NSN
Summary
Highly-skilled Courier successful in providing quality service and completing on-time deliveries. Cross-trained in all aspects of shipping and deliveries. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
28
28
years of professional experience
Work History
Courier Contractor
PBT Couriers
09.2016 - Current
- Provided excellent customer service during pick-ups and deliveries, fostering strong rapport with clients for repeat business opportunities.
- Enhanced delivery efficiency by optimizing routes and time management strategies.
- Operated scanning devices efficiently, ensuring accurate input of package data into the tracking system.
- Demonstrated adaptability when managing unexpected changes in delivery schedules due to unforeseen circumstances.
- Minimized potential damage by carefully handling fragile parcels and adhering to specific packing requirements.
- Contributed to a positive work environment through effective teamwork and collaboration with fellow drivers and dispatchers.
- Increased customer satisfaction through prompt and professional communication during pick-ups and deliveries.
- Supported the onboarding and training of new courier contractors, sharing best practices for route optimization and time management.
- Maintained accurate records of all courier transactions, ensuring proper documentation for billing purposes.
- Assisted customers with package tracking inquiries, providing accurate information on delivery status.
- Expedited urgent deliveries by prioritizing tasks effectively under tight deadlines, without compromising quality or accuracy.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
Warehouse Manager
Carpet Court
03.2003 - 07.2016
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
Forklift Operator
ENZA NEW ZEALAND (INTERNATIONAL)
02.1996 - 06.1996
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
Education
High School Diploma -
NAYLAND COLLEGE
Nelson, NZ1985
Skills
- Package handling
- Punctuality
- Deadline-oriented
- Route Planning
- Time Management
- Excellent driving skills
- Loading and unloading
- Valid Driver's License
- Heavy Lifting
- Clean Driving Record
- Handheld scanning devices
- Vehicle loading
Rugby Ref
Tasman Rugby Refereeing Age grade and Senior Rugby
Touch Rugby Referee
Additional Information
Hard working, reliable, Punctual,
Referee
Jamie East
Branch Manager
PBT NELSON
021-3555-99
jamiee@pbt.co.nz
Timeline
Courier Contractor
PBT Couriers
09.2016 - Current
Warehouse Manager
Carpet Court
03.2003 - 07.2016
Forklift Operator
ENZA NEW ZEALAND (INTERNATIONAL)
02.1996 - 06.1996
High School Diploma -
NAYLAND COLLEGE
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