Summary
Overview
Work History
Skills
2yr Work gap
Affiliations
References
Timeline
Generic

Claire Ashton

Hamilton,WKO

Summary

Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

6
6
years of professional experience

Work History

Customer Care Representative

TWG Group
Hamilton, Waikato
08.2022 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Consulted with customers to resolve service and billing issues.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Checkout Operator

Pak n Sav
Hamilton, Waikato
12.2021 - 03.2022
  • Greeted customers in a friendly and courteous manner.
  • Processed cash, credit, debit, and check payments accurately and efficiently.
  • Provided assistance to customers with product selection queries.
  • Followed store policies regarding returns, refunds, discounts.
  • Adhered to safety guidelines while operating cash registers and other equipment.
  • Performed opening and closing procedures for store registers as required.
  • Communicated effectively with team members to ensure smooth operation of checkout lanes.
  • Assisted in the unloading and stocking of inventory items as needed.
  • Maintained cleanliness of checkout area and ensured it was well stocked at all times.
  • Inspected returned items for damage before issuing refunds or exchanges.
  • Verified the age of customers when selling alcohol or tobacco products.

Customer Experience Agent

Sealed Air
Hamilton, Waikato
12.2017 - 01.2019
  • Communicated with customers via phone, email and online chats.
  • Resolved customer queries and complaints in a timely manner.
  • Identified and escalated priority issues to appropriate teams for resolution.
  • Assisted customers with making payments or completing orders in system.
  • Built sustainable relationships and trust with customer accounts through open interactive communication.
  • Ensured accuracy of all information provided to customers by verifying data entered into the system.
  • Assisted customers with any inquiries or complaints regarding their orders.
  • Nurtured existing relationships with longtime customers while exploring opportunities to develop partnerships with prospects and leads.
  • Improved product knowledge skills to understand customer needs and provide real, effective solutions.
  • Assisted customers with ordering processes, payment options, shipping arrangements, and returns and exchanges.

Skills

  • Customer Service
  • Database Research
  • Email Correspondence
  • Appointment Scheduling
  • Data Entry
  • CRM Software
  • Payment Processing
  • Documentation and Reporting
  • Complaint Handling
  • Customer Relations
  • Inbound Customer Service
  • Order Processing
  • Problem Resolution
  • Customer Relationship Management
  • Direct Sales
  • Account Management
  • Teamwork and Collaboration
  • Time Management Abilities
  • Product Sales
  • Office Equipment Proficiency
  • Professional Telephone Demeanor
  • Customer Relationship Management (CRM)
  • Problem-Solving Abilities
  • Customer Account Management
  • Order and Refund Processing
  • Calm and Professional Under Pressure

2yr Work gap

I was working for about 3 months at U-Tow NZ but due to covid I had been made redundant and then took over the care of my father.

Affiliations

  • Arts and Crafts
  • Gaming
  • Health and fitness (work in progress)

References

References available upon request.

Timeline

Customer Care Representative

TWG Group
08.2022 - Current

Checkout Operator

Pak n Sav
12.2021 - 03.2022

Customer Experience Agent

Sealed Air
12.2017 - 01.2019

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Claire Ashton