- I am an avid runner and enjoy the gym and training
- My family consists of my partner, 2 boys (3&5yrs) our German Shepherd and Cat
Claire Carter
Summary
I am currently employed as a medical receptionist at a General Practice, and have 18 years experience as a NZ Police Officer, where I also cared for Operational Police dogs and puppies. I excel in customer service and have excellent communication skills. I have an affinity for animals and a passion to turn this into a career pursuing the dream of becoming a Vet Nurse.
Overview
18
18
years of professional experience
Work History
Medical Receptionist
Waverley Health
06.2024 - Current
- Coordinated patient scheduling, payments, medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanour.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
Police Sergeant
New Zealand Police
01.2007 - 06.2024
- Mentor and role model to junior officers.
- Supervised and coordinated daily operations of patrol shifts of officers.
- Answered emergency calls for help from communities.
- Provided critical incident command during emergency situations, directing response efforts to protect public safety.
- Developed and maintained positive relationships with community members.
- Attended and investigated critical incidents and emergency calls.
- Cared for and carried out health care, vet checks, fitness and general husbandry of police dogs.
- Mounted Police officer (PR/events)
Education
Cultural Competency & Customer Service
CALD Education For Health Professionals
ECALDLegal Studies 114
Victoria University of Wellington
Wellington, NZManagement 101
Victoria University of Wellington
Wellington, NZCriminology 214&215
Victoria University of Wellington
Wellington, NZHuman Development EDUC114
Victoria University of Wellington
Wellington, NZHealth Hazard And Hygiene
Polytechnic
NZQA AgriQuality NZSkills
- Customer Service
- Integrity and honesty
- Relationship building and management
- Patience and empathy
- Community engagement
- Emergency management
- Physical fitness
- Criminal law
- Appointment scheduling
- Medical terminology
- Office administration
- Legislation and animal care
Interests
Timeline
Medical Receptionist
Waverley Health
06.2024 - Current
Police Sergeant
New Zealand Police
01.2007 - 06.2024
Cultural Competency & Customer Service
CALD Education For Health Professionals
Legal Studies 114
Victoria University of Wellington
Management 101
Victoria University of Wellington
Criminology 214&215
Victoria University of Wellington
Human Development EDUC114
Victoria University of Wellington
Health Hazard And Hygiene
Polytechnic
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