Claire Falconer
Mount Maunganui,Tauranga
Summary
Highly motivated individual with exceptional organisational skills and a strong desire to learn. Self-motivated and reliable with excellent time management abilities, able to handle multiple tasks efficiently. Experienced in customer service and people management, providing high-level service. Committed to continuous learning and development, driven to succeed.
Overview
23
23
years of professional experience
Work History
Regional Lounge Host
Air New Zealand
Tauranga Airport
01.2023 - Current
- First point of contact to deliver excellent Customer Service
- Ensuring a smooth check in process
- Demonstrate a “Kiwi” charm
- Front-line role where charisma and empathy must continue despite sometimes challenging circumstances such as delays or disrupts
- Demonstrate empathy and compassion at all times
- Proficient in Microsoft Office and Carina aviation systems
Regional Sales Manager
Chaos & Harmony Shoes
Mount Maunganui
08.2021 - 01.2023
- Overseeing Sales operations within New Zealand
- Setting sales goals
- Building relationships with key clients
- Developing and implementing sales strategies
- Creating and managing budgets
- Analysing sales performance
- Tracking progress
Assistant Manager
Augustine Clothing Ltd.
Mount Maunganui
05.2017 - 02.2019
- Support the Team Manager
- Drive Customer service to the highest standard
- Lead the team to their full potential
- Run daily operational tasks
- Ensure Sales targets are achieved
Customer Relations, Wholesale and Online
Augustine Clothing
01.2015 - 05.2017
- Sole charge of two of their Clothing Labels
- Stock Control
- Stock dispatch
- Communication via both Phone and online with Wholesale Customers and Online Customers
- Delivering excellent Customer Service
Flight Attendant
Air New Zealand Link
03.2003 - 01.2008
- Delivering Excellent Customer Service
- Ensuring Aircraft and Passenger Safety at all times
- Working within a dynamic team environment
Flight Attendant
Origin Pacific Airways
02.2002 - 03.2003
- Delivering Excellent Customer Service
- Ensuring Aircraft and Passenger safety at all times
- While working for Origin Pacific Airways I was requested to do two Charter flights for Gwyneth Paltrow and her team of Film directors and crew
- I was hand picked out of a team of over 30 Flight Attendants to do these two flights
Education
Diploma of Early Childhood - Year One, Bachelor of Education Year One
Wellington College of Education
01.1997
B Bursary - School Certificate, Honours Award
Naenae College
01.1995
Skills
- Highly developed interpersonal skills
- Enthusiastic
- Self-motivated
- Fast learner
- Excellent communication skills
- People management skills
- Honest
- Professional
- Exceptional communication
- Cash Handling
- Multitasking
- Team building
References
Available on request.
Personal Information
Date of Birth: 03/29/78
Timeline
Regional Lounge Host
Air New Zealand
01.2023 - Current
Regional Sales Manager
Chaos & Harmony Shoes
08.2021 - 01.2023
Assistant Manager
Augustine Clothing Ltd.
05.2017 - 02.2019
Customer Relations, Wholesale and Online
Augustine Clothing
01.2015 - 05.2017
Flight Attendant
Air New Zealand Link
03.2003 - 01.2008
Flight Attendant
Origin Pacific Airways
02.2002 - 03.2003
Diploma of Early Childhood - Year One, Bachelor of Education Year One
Wellington College of Education
B Bursary - School Certificate, Honours Award
Naenae College
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