Claire Falconer
Mount Maunganui,Tauranga
Summary
I am a highly motivated individual with exceptional organisational skills who is energetic and eager to learn. I am a self-motivated individual who is dependable with excellent time management skills and I am able to handle multiple tasks. My friendly rapport means that I have the ability to build robust and productive relationships with clients and colleagues and I am confident that this will make me a valuable member of your team. I provide a high level of service in any work place with valuable experience in Customer service and people management. I am committed to continuous learning and development in my work place and I am driven to succeed.
Overview
23
23
years of professional experience
Work History
Regional Lounge Host /Airport Customer Service Agent
Air New Zealand
Tauranga
01.2023 - Current
- First point of contact to deliver excellent Customer Service
- Ensuring a smooth check in process
- Demonstrate a 'Kiwi' charm
- Front-line role where charisma and empathy must continue despite sometimes challenging circumstances such as delays or disrupts
- Demonstrate empathy and compassion at all times
- Proficient in Microsoft Office and Carina aviation systems
Regional Sales Manager
Chaos & Harmony Shoes
Mount Maunganui
08.2021 - 01.2023
- Overseeing Sales operations within New Zealand
- Setting sales goals
- Building relationships with key clients
- Developing and implementing sales strategies
- Creating and managing budgets
- Analysing sales performance
- Tracking progress
- Providing feedback to upper Management
Assistant Manager
Augustine Clothing Ltd.
Mount Maunganui
05.2017 - 02.2019
- Support the Team Manager
- Drive Customer service to the highest standard
- Lead the team to their full potential
- Run daily operational tasks
- Ensure Sales targets are achieved
Customer Relations, Wholesale and Online
Augustine Clothing Head Office
01.2015 - 05.2017
- Sole charge of two of their Clothing Labels
- Stock Control
- Stock dispatch
- Communication via both Phone and online with Wholesale Customers and Online Customers
- Delivering excellent Customer Service
Flight Attendant
Air New Zealand Link
Mount Cook
03.2003 - 01.2008
- Delivering Excellent Customer Service
- Ensuring Aircraft and Passenger Safety at all times
- Working within a dynamic team environment
Flight Attendant
Origin Pacific Airways
02.2002 - 03.2003
- Delivering Excellent Customer Service
- Ensuring Aircraft and Passenger safety at all times
- While working for Origin Pacific Airways I was requested to do two Charter flights for Gwyneth Paltrow and her team of Film directors and crew
- I was hand picked out of a team of over 30 Flight Attendants to do these two flights
Education
Diploma of Early Childhood Year One - Bachelor of Education Year One
Wellington College of Education
01.1997
B Bursary - School Certificate, Honours Award
Naenae College
01.1995
Skills
- Exceptional communication
- Time management abilities
- Greet guests
- Professionalism
- Multitasking
- Emergency Procedures
- Reliability
- Sales experience
- Stress Management
References
Available on request
Personal Information
Date of Birth: 03/29/78
Timeline
Regional Lounge Host /Airport Customer Service Agent
Air New Zealand
01.2023 - Current
Regional Sales Manager
Chaos & Harmony Shoes
08.2021 - 01.2023
Assistant Manager
Augustine Clothing Ltd.
05.2017 - 02.2019
Customer Relations, Wholesale and Online
Augustine Clothing Head Office
01.2015 - 05.2017
Flight Attendant
Air New Zealand Link
03.2003 - 01.2008
Flight Attendant
Origin Pacific Airways
02.2002 - 03.2003
Diploma of Early Childhood Year One - Bachelor of Education Year One
Wellington College of Education
B Bursary - School Certificate, Honours Award
Naenae College
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