Claire Knapp
Warkworth,AUK
Summary
With 24 years in sales roles I have been a successful business owner of Skin Deep, senior beauty therapist, territory sales manager for Phillip Morris, retail sales assistant in Pharmacies and currently a clinic manager, trainer and therapist for Invive Spa.
Being calm and humble by nature, I have a positive influence on people which has lead me to develop exceptional relationships with business owners, clients and team members. Because I have a growth mindset I love to analyse data to determine where areas of growth and development can be achieved.
Overview
24
24
years of professional experience
Work History
Manager & Team Lead
Invive Spa
01.2021 - Current
- Manage performance of team (constructive and encouragement)
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluate employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Managed and motivated employees to be productive and engaged in work.
- Support owner with recruitment and inducting new staff
- Manage staff annual leave, sick leave and cover for this leave; and approve timesheets
- Manage guest complaints
- Arranged merchandise to present visually appealing displays and attract clientele.
- Identified skin needs of customers to provide assistance in choosing best products and skin treatments.
- Followed up with customers to increase satisfaction with purchases and services.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Provided pre- and post-service consultations to accurately assess clients' needs.
Senior Beauty Therapist
Caci Clinic
01.2020 - 08.2021
- Followed up with customers to increase satisfaction with purchases and services.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Developed loyal following of clients by providing high-quality services.
- Increased revenue through effective customer service and inventory management.
- Demonstrated thorough knowledge of all Caci Clinic products and services including laser hair removal, photo rejuvenation and micro neddling.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining skin health
- Attended Caci Clinic training to stay up-to-date on latest technques, tools and trends.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Recommended specific skin treatments and skincare products to meet individual customer needs.
Owner/Operator Manager/Beauty Therapist
Skin Deep face and Body
11.2009 - 04.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees and suppliers to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Pharmacy Assistant
Life Pharmacy
01.2008 - 01.2009
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Kept pharmacy counter and related areas clean, neat and organized.
- Received incoming supplies and stocked in correct locations.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Merchandised over-the-counter goods and rotated stock.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Updated computer system with current customer, payment and inventory information.
- Verified order information against computer database.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Assisted customers in selecting over-the-counter medications and health care products.
- Answered questions regarding medication instructions and usage.
Territory Sales Manager
Phillip Morris
02.2004 - 10.2006
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Drove team revenue totals by bringing in top sales numbers.
- Tracked changing product lines to effectively meet dynamic market demands.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Managed contracts and operations at customer sites to encourage compliance and financial performance.
Pharmacy Assistant
Unichem Balfours Plaza Pharmacy
01.2000 - 01.2004
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Kept pharmacy counter and related areas clean, neat and organized.
- Received incoming supplies and stocked in correct locations.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Assisted pharmacy staff with preparing medications and filling orders.
- Merchandised over-the-counter goods and rotated stock.
- Counted and labeled prescriptions with correct item and quantity.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Updated computer system with current customer, payment and inventory information.
- Verified order information against computer database.
- Greeted customers at counter and provided excellent customer service.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Assisted customers in selecting over-the-counter medications and health care products.
Education
Certified in Diode laser, IPL and VPL treatments - Aesthetician
Caci Clinic
Auckland, NZ02.2021
Diploma - Master Aesthetician
Elite School of Beauty And Body Therapy
Auckland, NZ2009
Graduate Certificate - Health, Science And Technology
Palmerston North
Palmerston North, NZ1998
Wanganui Girls' College
Whanganui, NZ1997
Skills
- Leadership and management
- Sales and relationship building
- Qualified Aesthetician 14 years
- Qualified with Laser Diode, dermal rolling, electrolysis
- Business development skills
- Account management skills
- Education and training experience
- Excellent communication and organisational skills
- Territory sales management experience
Gardening, nature, walking, beach, adventures with our kids, baking
Claire Knapp
Timeline
Manager & Team Lead
Invive Spa
01.2021 - Current
Senior Beauty Therapist
Caci Clinic
01.2020 - 08.2021
Owner/Operator Manager/Beauty Therapist
Skin Deep face and Body
11.2009 - 04.2018
Pharmacy Assistant
Life Pharmacy
01.2008 - 01.2009
Territory Sales Manager
Phillip Morris
02.2004 - 10.2006
Pharmacy Assistant
Unichem Balfours Plaza Pharmacy
01.2000 - 01.2004
Certified in Diode laser, IPL and VPL treatments - Aesthetician
Caci Clinic
Diploma - Master Aesthetician
Elite School of Beauty And Body Therapy
Graduate Certificate - Health, Science And Technology
Palmerston North
Wanganui Girls' College
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