Claire McDonald

• Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met in a safe working environment
• Provided leadership and mentoring to new employees
• recruited, trained, managed and evaluated cafe staff performance
• Rostering, staff contracts and payroll duties
• Management of staff leave levels and absence requests
• Management of all emails from suppliers, contractors and other external stakeholders
• MYOB management of financial details and reports, balancing, and bank reconciliation
• Analyze profit and loss data to identify potential losses
• Monitored quality control measures to uphold company standards
• Took inventory of supplies and equipment and placed orders
• Delegated work to staff with priorities and goals
• Ensured compliance with Food Control Plan by upholding optimal storage conditions for consumables
• Completed daily cash reconciliations
• Coordinated cafe displays and event promotions
• Greeted customers at front counter, taking orders, preparing food and beverages

• Sole charge Office Administrator, reporting to the General Manager
• Managed all reception operations
• Monitored and managed business emails effectively and discreetly
• Daily accounts receivable and monthly invoicing
• Prepare and issue monthly invoices
• Track and monitor aged debts
• Report any Health & Safety issues in the workplace in a timely manner
• Identify new opportunities to attract and retain new business
• Collate and prepare timesheets for wage inputting
• Organise air travel & accommodation for the wider team
• Assist Health & Safety Officer and Operations Manager when required
• Optimized system structures and improved documentation for easier user access
• Created a booking template for more accurate inputting and allocation of businesses services

Left to work in own business

• Receiving and securing exhibits and property
• Ensuring correct receipt and retrieval of exhibits and property
• Labelling, documentation and maintenance of spread sheets for exhibits/property
• Destruction of bio-hazard materials
• Maintain drugs/illicit substances are stored and destroyed
• Disposal of completed video tapes
• Receiving and recording lost property reports
• Catalogue and store DVDs for court
• Safekeeping/disposal of deceased clothing for next of kin

Left for better working conditions

• Evaluate, process and document new prisoners
• Monitor welfare for prisoners in custody in accordance with regulations
• Provide care for female remand prisoners
• Transport prisoners to court and detention facilities
• Customer Service and telephonist at reception
• Liaise with other stakeholders in accordance with custody issues
• Receive and complete offence reports for enquiries
• Conduct enquiries on administration reports for specialised areas within organisation
• Train new employees in all aspects of the position of Authorised Officer
• Guide and assess performance of new officers

• Data entry of offences/incidents into Police systems
• Preparation of documentation for Court prosecution
• File modification
• Data entry/Administration Support for Police Staff
• Customer Service at Reception area
• Provide administrative support to Duty Senior Sergeant
• Provide care and supervision for any children in our care
• Vet persons for jury selection for the District Court
• Signing defendants reporting in while on bail
• Contributed to the Southern District team being placed in the top 10 regions for National Data Entry Reporting Standards

• Answering telephone and assisting with queries
• Assisting calls for outstations queries and transfers
• Taking and distributing messages as appropriate
• Despatching calls
• Faxing outstations, messages and media releases if required
• Filing and other general Administration when needed
• Any other tasks as directed by Senior Sergeant during emergency situations

• Maintain and fill shelf product facings
• Retain shelf positioning of products
• Build and maintain product displays
• Seek and use opportunities to gain product space from competitors
• Liaise with the Sales Representative for any product enquires
• Arrange product credits are collated and explained for the Sales Representative
• Product relays for products and new release launches
• Maintain a positive working relationship with management and other staff members instore
• Ability to gain spaces when opportunity arose through observing competitors’ products
• Relieved the Sales Representative for a two week period on my products
• Completed ordering, communicated with store management regarding orders and processed credits without any issue

Left for hours better suited to family

• Making outbound calls to clients and selling products
• Manage my individual client data base
• Manage inbound calls from clients with queries about products and services
• Follow up with invoicing calls
• Use opportunities to use “add on” sales with promotions and packages

• Oversee Office and Inwards/Outwards divisions
• Manage 12 employees
• Accounts Payable
• Stock control
• Payroll, wage budgets and forecasts
• Profit and Loss reports
• Monthly reconciliation reports
• Holiday and sick records
• Manage employment contracts
• Performance Review Interviews
• Duty Manager on a rotational basis

Left employment to have a family

• Overseeing all office systems and procedures
• Responsible for 4 full-time and 2 part-time employees
• Inputting wages
• Cash on Delivery accounts, management and reports
• Petty Cash control and weekly reconciliation
• Buying, selling and reconciling of Gift Vouchers and discrepancy reports
• Maintaining holiday and sick records for employees

• Advertising and recruitment of new employees
• Professional Development for employees
• Ongoing training for Personal Development
• Booking flights and accommodation
• Implementing Product Knowledge exams
• Policy and procedure training
• Designated Fire Warden
• Fire and Emergency situation training
• Rosters and coverage for sickness and holiday
• Mediator for employees

• Banking
• Main Cash/Petty Cash control
• Cash Discrepancy reports, investigating keying errors and irregularities
• Processing card payments, queries and applications
• General customer service duties
• Inward/outwards correspondence
• Typing
• Stationery ordering for the Department Store