Claire Smith
Whangarei,Northland
Summary
During my years as a qualified Beauty Therapist and Receptionist, as well as working in Mental Health and been an Administrative Assistant for Arataki Ministries, I have gained excellent customer service and administrative skills. I have the ability to manage my time well through prioritisation and can adapt easily to new situations and challenges. I recognise and understand the conflicting demands of business operations which I gained through the experience of establishing and managing my own Beauty Salon. With my 2 sons now in school I am seeking a part time role to further enhance my well established skillset. I am reliable, technologically capable and will always go above and beyond for my employer, clients and customers.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Arataki Ministries
09.2022 - 12.2023
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Ensured accurate record-keeping with diligent data entry and database management.
- Managed Reception desk one day per week to ensure staff and clients were supported.
- Completed monthly reports and gained further experience using Microsoft excel and other computer systems.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
Owner and Operator
Beautiful You (previously Located In Bank Street)
02.2016 - 08.2018
- Established business including lease, equipment, decor etc
- Scheduled all client appointments and arranged time slots to meet demand and achieve booking efficiency
- Analyzed client needs and provided individualised and continuous treatment plans
- Managed all financial aspects from sales register to accounting requirements
- Recorded notes for future reference regarding customer preference and services
- Prioritised customer comfort and satisfaction through conversation and personal relatability
- Worked flexible hours to meet client needs
- Always maintained a clean, tidy and hygienic work space
Retail Shop Assistant and Beauty Therapist
Active Skin
01.2015 - 12.2015
- Greeted customers and offered assistance
- Checked incoming orders and organized new stock
- Completed daily tasks accurately and on-time to support shop needs
- Supported reception desk, receiving phone calls, entering appointments and collecting and processing payments for products and services.
- Maintained counter and display areas for cleanliness and organization
Beauty Therapist
The Sanctuary
01.2012 - 09.2014
- Delivered exceptional service and beauty advice consistently to develop and grow loyal customer base.
- Restocked store products regularly and maintained order to create customer appeal
- Updated and maintained customer records to detail beauty services provided and client preferences
- Maintained clean, presentable and hygienic work station and therapy rooms and equipment
- Scheduled client appointments with consideration for special requests and preferences
Receptionist
Sento Beauty Therapy
03.2010 - 01.2012
- Greeted clients promptly and with professional and friendly manner
- Updated business website pages and social media profiles with current operations information
- Cleaned and organised reception area regularly
- Corresponded with clients through email, telephone and postal mail
- Answered large volume of incoming phone calls daily to schedule appointments
Education
NCEA Level 1 & 2 -
Kerikeri High School
Kerikeri, NTLDiploma In Beauty And Spa Therapies -
Elite International School of Beauty And Spa Therapies
Auckland2010
Skills
- Customer Service
- Excellent work ethic
- Always striving for improvement and growth of skills
- Great computer and communication skills
- Self motivated professional
- Good listening skills
- Works well in a team but also as an individual
- Tidy and well presented
Additional Information
Gender: Female
Date of Birth: 25/05/1993
Nationality: NZ European
Current Address: 47 Fisher Terrace, kamo, Whangarei
Drivers Licence: Full
Self Presentation: High levels of Presentation at all times
References
Work References
Arataki Ministries- Adam
Contact Number: 0212636792
Sally Doubleday- Owner of The Sanctuary
Contact number: 021732018
Contact Email: doubledayps@gmail.com
Personal References
Ella Bright-Young
Contact number: 0279743555
Bernadette Jongbloed:
Contact number: 021441877
Timeline
Administrative Assistant
Arataki Ministries
09.2022 - 12.2023
Owner and Operator
Beautiful You (previously Located In Bank Street)
02.2016 - 08.2018
Retail Shop Assistant and Beauty Therapist
Active Skin
01.2015 - 12.2015
Beauty Therapist
The Sanctuary
01.2012 - 09.2014
Receptionist
Sento Beauty Therapy
03.2010 - 01.2012
NCEA Level 1 & 2 -
Kerikeri High School
Diploma In Beauty And Spa Therapies -
Elite International School of Beauty And Spa Therapies
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