Claire Stonyer
Lower Hutt,Naenae
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organiational skills. Willing to take on any task to help people. Reliable and dedicated team player with the ability to work autonomously I am very hardworking and have a resourceful approach.
Overview
19
19
years of professional experience
Work History
Stay at Home Mum
Home
09.2016 - 07.2023
- Looked after my severely autistic son. He does not sleep well so it was very important to maintain a calm environment during the night to encourage sleep while still being available for him
- Maintained calmness at all times with my son to prevent major meltdowns
- Provided specialised meals and supervised eating due to him being a choking hazard
- Full personal cares provided
Customer Service Officer
Kiwibank
02.2006 - 09.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Completed data entry to record call notes, suggestions and questions.
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
- Promoted company brand and unique offerings through personalized customer service.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Worked within AML guidelines
Caregiver
Northbridge Rest Home
04.2004 - 10.2005
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
Education
Bachelor of Science - Occupational Therapy
AUT Auckland
Northcote Point04.2006
Skills
- Housekeeping
- Advanced Directives
- Life Coaching
- Wellness Checks
- IEP Monitoring
- Behavioral Therapy
- Play Therapy
Timeline
Stay at Home Mum
Home
09.2016 - 07.2023
Customer Service Officer
Kiwibank
02.2006 - 09.2016
Caregiver
Northbridge Rest Home
04.2004 - 10.2005
Bachelor of Science - Occupational Therapy
AUT Auckland
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