Claire Windross
New Plymouth,New Zealand
Summary
Experienced Probation Officer effective at managing complex cases and making sound, educated decisions. Creative and practical problem solver.
Overview
25
25
years of professional experience
Work History
Probation Officer
Department of Corrections NZ
10.2020 - Current
- Determine appropriate supervision levels by conducting risk and needs assessments.
- Assess the risk of harm and risk of reoffending of people on my caseload every time they are seen
- Escalate concerning behaviours to Service Manager and/or Police to help keep our communities safe from reoffending
- Produce well-written reports for Judicial decision-making
- Attend court on a regular basis for Registrar’s, Community Magistrate and Judges Lists and for sentencing to assist the Judiciary to make decisions based on the information Corrections hold
- Foster and maintain relationships with stakeholders, such as Courts, Kainga Ora, Salvation Army and Ministry of Social Development to help ensure that I am aware of the services the people on my caseload can access
- Keeping abreast of developing issues and strategies within the business to best support colleagues, leaders, and people on sentence in the community
- Attend group and individual reflective practice meetings to ensure collaboration in my work and that complex decisions are peer reviewed
- Cover for Service Manager during leave making sure that all tasks are completed to a high standard and that team members are supported to do their jobs effectively.
- Mentoring new probation officers, sharing knowledge and expertise to ensure their success in managing caseloads effectively.
Community Work Supervisor
Department of Corrections NZ
05.2019 - 10.2020
- Managed administrative tasks during the Senior Supervisor's absence
- Conducted roll call and supervised offenders during breakfast, ensuring crew suitability
- Coordinated transportation, conducted safety inductions, and supervised offenders at work sites
- Maintained tools checklist, reported any concerning offender behaviours to probation officers, and ensured completion of required paperwork
- Resolved conflicts among team members promptly, maintaining a harmonious working environment
- Implemented safety protocols to minimise workplace accidents and maintain compliance with Worksafe requirements
Security Officer
Mitre 10 New Plymouth
02.2019 - 05.2019
- Monitoring CCTV to identify potential shoplifters, apprehending and reporting incidents to the Police
- Ensuring secure building closure and opening procedures
- Liaising with Police for products stolen/paid in cash known to be used in the production of Methamphetamine
- Completed full building and grounds patrols to spot and investigate concerns
Prison Officer
HM Prison Service
07.2016 - 07.2018
- Maintained safety and security for prisoners and staff, by performing dynamic risk assessments
- Searching areas to maintain the security of the establishment
- Maintaining mutual respect whilst enforcing the rules and regulations
- Inputting and retrieving prisoner information from secure electronic databases
- Keeping a running roll of prisoners in the area/workshop/wing
- Using radio network to communicate with other staff throughout the establishment
- Carrying out checks on vulnerable prisoners and escalating concerns to relevant managers
- Overseeing visits with families and using CCTV to prevent illegal items being passed to prisoners
- Responded to emergencies, challenged inappropriate behaviour, and contributed to maintaining health and safety standards
- Reviewing CCTV to identify perpetrators and victims of incidents after the fact.
- Collaborated with fellow officers to maintain a safe environment for staff and prisoners alike.
Operational Support Grade Officer
HM Prison Service
09.2014 - 07.2016
- Conducted searches of visitors, controlled radio traffic, and managed the front gate
- Booked visits, monitored CCTV during visit sessions, and maintained perimeter security
- Issued keys and radios and controlled electronic gates throughout the establishment.
Stockroom/customer service assistant
NEXT Retail
01.2013 - 09.2014
- Managed stockroom operations, engaged with customers, processed payments, and maintained store cleanliness
- Covered the stockroom manager for sick and annual leave.
Customer Service Assistant
Asda Walmart Retail
09.2012 - 01.2013
- Processed customer transactions and maintained optimal stock levels.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
Operational Support Grade
HM Prison Service
08.2009 - 09.2012
- Conducted searches of visitors, controlled radio traffic, and managed the front gate
- Booked visits, monitored CCTV during visit sessions, and maintained perimeter security
- Issued keys and radios and controlled electronic gates throughout the establishment.
Counter Clerk/Manager
City Centre Post Office
01.1999 - 01.2007
- Managed 32 staff, attended monthly meetings, and delivered weekly training to staff
- Responsible for ensuring that the ATM was regularly checked and maintained, and the financial products were sold in a financially responsible way.
- Consistently achieved performance targets set out by management through dedication to quality service delivery.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
A Level -
Hull College
07.2009
GCSE -
Sydney Smith School
07.1992
Skills
- Motivational Interviewing
- Verbal and written communication
- Court Procedures
- De-Escalation Techniques
Timeline
Probation Officer
Department of Corrections NZ
10.2020 - Current
Community Work Supervisor
Department of Corrections NZ
05.2019 - 10.2020
Security Officer
Mitre 10 New Plymouth
02.2019 - 05.2019
Prison Officer
HM Prison Service
07.2016 - 07.2018
Operational Support Grade Officer
HM Prison Service
09.2014 - 07.2016
Stockroom/customer service assistant
NEXT Retail
01.2013 - 09.2014
Customer Service Assistant
Asda Walmart Retail
09.2012 - 01.2013
Operational Support Grade
HM Prison Service
08.2009 - 09.2012
Counter Clerk/Manager
City Centre Post Office
01.1999 - 01.2007
A Level -
Hull College
GCSE -
Sydney Smith School
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