Claire Wu
Auckland,AUK
Summary
Dedicated and adaptable sales professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
Work History
Client Advisor
Tiffany & Co.
Britomart
10.2023 - Current
- Developed strong relationships with big clientele base through regular communication, events and appointments setting.
- Worked closely with management team regarding client relations initiatives and event planning.
- Watch Ambassador.
- Managed clients complaints effectively by utilizing problem solving skills.
- Generated sales leads through appointments, social media, industry events and networking opportunities.
- Participated in AU NZ meetings to discuss sales strategies, and improving client experience.
Receptionist
University of Auckland
Grafton, Auckland
01.2023 - 03.2024
- Supervised daily operations of accommodation hall front desk in absence of manager.
- Greeted and directed visitors to appropriate personnel and answered calls and emails.
- Processed payments and updated accounts to reflect balance changes.
- Reported suspicious individuals to supervisor.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Welcomed in-coming guests at front desk and engaged in friendly conversations while conducting check-in process, issued room keys and shared information on policies and amenities.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Coordinated with internal departments to handle wide range of guest needs.
- Showed off dining areas, fitness center, entertaining room and facilities to prospective and current guests.
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
Brand Ambassador
Bose
Albany, Auckland
11.2022 - 01.2023
- Promoted positive company image through superior customer service experiences.
- Used consultative sales techniques to uncover customer questions and needs.
- Recommended, selected and helped locate merchandise based on guest needs, desires and budget.
- Shared feedback and ideas with management to improve processes.
- Created experiences that drove business results and customer brand engagement.
- Increased client profits by establishing strong brand representation through face-to-face marketing.
- Conducted product demonstrations to explain details, highlight features and show use.
- Put together eye-catching displays to attract potential customers and encourage questions.
- Worked promotional events for different products, persuading customers to purchase and documenting sales.
Sales Representative
Amnesty International
CBD, Auckland
06.2022 - 10.2022
- Worked closely with senior leadership to establish funding objectives and devise workable development plans.
- Achieved fundraising goals by enacting public communication and outreach programs.
- Raised awareness and attracted donors through marketing campaigns.
Checkout Operator
New World
Stonefields, Auckland
12.2021 - 06.2022
- Trained new team members in cash register operation, stock procedures and customer services.
- Informed customers about store policies, merchandise options and current promotions.
- Learned roles of other departments to provide coverage and keep store operational.
- Organized shelf merchandising to return displays to presentation-ready standards.
- Monitored self-checkout users to identify problems and maintain store security.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Hospitality Team Member
SkyCity
CBD, Auckland
06.2021 - 06.2022
- Greeted guests and visitors upon arrival and determined how to be of assistance.
- Provided highest quality customer service standards by anticipating customer needs.
- Resolved guest problems and complaints to improve overall satisfaction.
- Informed guests of local dining, entertainment and leisure options.
Front of House Team Member
The Coffee Club
Stonefields, Auckland
12.2017 - 01.2020
- Trained and mentored new FOH staff in restaurant procedures, food safety and customer service standards.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Followed national and local safety, health and sanitation guidelines to protect guests.
- Assisted in training new team members on proper front-of-house operations.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Worked with managers to report and resolve customer issues or concerns.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Education
NZ Certificate in Study And Career Preparation Level 4 Screen Arts, Acting And Technical Production - Screen Acting
Unitec
Mt Albert07-2022
High School Diploma -
Selwyn College
Kohimarama11-2021
FIRST AID CERTIFICATE
Skills
- Clienteling
- Appointment selling
- Detail-Oriented
- Problem Solving
- Team player
- Complaint Resolution
Bilingual
English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Timeline
Client Advisor
Tiffany & Co.
10.2023 - Current
Receptionist
University of Auckland
01.2023 - 03.2024
Brand Ambassador
Bose
11.2022 - 01.2023
Sales Representative
Amnesty International
06.2022 - 10.2022
Checkout Operator
New World
12.2021 - 06.2022
Hospitality Team Member
SkyCity
06.2021 - 06.2022
Front of House Team Member
The Coffee Club
12.2017 - 01.2020
NZ Certificate in Study And Career Preparation Level 4 Screen Arts, Acting And Technical Production - Screen Acting
Unitec
High School Diploma -
Selwyn College
FIRST AID CERTIFICATE