Clara De Melo Ferreira
Napier ,HKB
Summary
Dynamic Barista Trainer and Key Holder at Starbucks Napier, adept in staff coaching and POS system operation. Excelled in enhancing sales through personalized customer service and rigorous health and safety compliance. Proven leadership in training teams for optimal performance, significantly improving service quality and efficiency. Fluent in Portuguese, embodying hospitality service expertise with a friendly and outgoing demeanor.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Barista Trainer, Key Holder
Starbucks Napier
05.2024 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Cafe Assistant
Columbus Coffee at Mitre 10 MEGA Napier
10.2023 - 03.2024
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Supported daily operations by performing cash handling responsibilities accurately and efficiently.
Barista
Streetwise Coffee
06.2023 - 10.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Taradale High School
Taradale, HKBSkills
- Leadership experience
- Health and safety compliance
- Cleanliness standards
- Milk steaming
- Order Taking
- Staff Coaching
- Sales expertise
- POS System Operation
- Performance monitoring
- Supply Ordering
- Complaint Handling
- Team Player
- Friendly and outgoing
- Cash Handling
- Opening and closing duties
- Up-selling
- FLUENT IN PORTUGUESE
- New Hire Training
- Hospitality service expertise
Certification
- Licence Controller Qualification, Innovative Hospitality, April 2023
Languages
Portuguese
Native or Bilingual
Timeline
Barista Trainer, Key Holder
Starbucks Napier
05.2024 - Current
Cafe Assistant
Columbus Coffee at Mitre 10 MEGA Napier
10.2023 - 03.2024
Barista
Streetwise Coffee
06.2023 - 10.2023
Taradale High School
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