Clare Smith
Christchurch
Overview
19
19
years of professional experience
Work History
Payroll Consultant
iPayroll
, Christchurch
06.2019 - Current
- Assisted clients in resolving payroll discrepancies and inquiries effectively.
- Reviewed changes in tax laws affecting payroll calculations and procedures.
- Collaborated with HR to align payroll with employee records and benefits administration.
- Maintained confidentiality of sensitive information regarding employee wages and benefits packages.
- Advised employers on best practices related to proper classification of workers as independent contractors or employees.
- Generated reports summarizing total earnings, taxes, deductions, leave time taken.
- Responded promptly to inquiries from management about payroll matters.
- Processed employee pay increases and deductions in accordance with wage laws.
- Reviewed time sheets for accuracy prior to payroll processing.
- Supported payrolls, driving timely and accurate payment of employee wages.
- Onboarded new employees in time reporting and payroll systems.
- Extracted information from payroll system and generated reports for various departments and vendors.
- Updated payroll records by entering changes in exemptions, insurance coverage, savings deductions, and job title and department and division transfers.
- Tracked employee vacation, personal and sick leave earnings and use.
- Provided training and support to clients on iPayroll software features and updates.
- Performed calculations for retroactive salary adjustments due to promotions or other changes in job titles or classifications.
- Prepared and submitted payroll reports for review by senior management.
- Recorded adjustments to previous pay-related errors.
Client Services Manager
PKF Goldsmith Fox
, Christchurch
09.2006 - 06.2019
- Managed client relationships to ensure satisfaction and retention.
- Implemented best practices for client onboarding and support procedures.
- Responded promptly to any escalated customer service issues.
- Streamlined communication processes between clients and internal teams.
- Oversaw project timelines to guarantee timely completion of client requests.
- Resolved client inquiries promptly to maintain high service standards.
- Led onboarding process for new clients, streamlining initial interactions.
- Implemented client service protocols to improve operational efficiency.
- Established clear communication channels between customers and internal teams.
- Trained new staff members on customer service processes and procedures.
Education
Ipayroll Internal Courses
Skills
- Client relationship management
- Customer service strategy
- Client onboarding processes
- Project oversight
- Communication facilitation
- Relationship building
- Teamwork
- Payroll administration
- Time management
Affiliations
- Family first and foremost
- Getting through life as simply as possible
References
- Robert Balloch - 027 605 3890
- Christine Cassin - 027 303 0557
Timeline
Payroll Consultant
iPayroll
06.2019 - Current
Client Services Manager
PKF Goldsmith Fox
09.2006 - 06.2019
Ipayroll Internal Courses