Clarice Reinach
Auckland
Summary
A University of Auckland student with valuable experience as a retail sales assistant. Known for quickly adapting to new situations, company cultures, and work processes. Skilled in effectively promoting current sales, processing transactions, and handling customer complaints. Proficient in POS system operation, providing superior customer service and communication. Background in the hospitality industry equips me to thrive in challenging environments. Dedicated professional with a commitment to excellence and a proven track record in managing operational efficiency. Well-regarded for driving team collaboration and consistently achieving goals. Reliable and adaptable, always focused on maintaining high standards and fostering a positive workplace culture.
Overview
4
4
years of professional experience
Work History
Worker-in-charge
Glassons Botany
05.2024 - Current
- Customer Service Excellence: Deliver exceptional customer service by assisting customers with styling advice, product information, and ensuring a positive shopping experience
- Sales Performance: Consistently meet and exceed sales targets through proactive selling, understanding customer needs, and recommending products to increase basket size
- Visual Merchandising: Assist with in-store displays and ensure merchandise is presented according to brand standards to create an engaging and attractive shopping environment
- Stock Management: Participate in stock handling, including unpacking deliveries, replenishing stock on the floor, and organizing backroom inventory
- Point of Sale Operation: Process transactions efficiently and accurately, handling cash, card payments with attention to detail and ensuring compliance with store policies
- Loss Prevention: Maintain awareness of loss prevention techniques to minimize stock loss and prevent theft
- Product Knowledge: Develop in-depth knowledge of current collections, trends, and promotions to provide tailored advice and enhance the customer experience
- Team Collaboration: Work effectively with team members to maintain a positive work environment, support each other in meeting store goals, and ensure smooth daily operations
- Store Maintenance: Ensure the store remains clean, tidy, and well-organized to promote a welcoming shopping environment
- Customer Feedback: Actively seek and respond to customer feedback to improve service and provide insights for store improvement
- Collaborated with team members to achieve monthly sales targets and maintain a positive work environment.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved overall team performance by implementing efficient management strategies and providing clear guidance.
- Worked with management team to implement proper division of responsibilities.
- Increased customer satisfaction through consistent communication, timely updates, and effective problem solving.
- Maintained compliance with company policies, objectives, and communication goals.
- Set overall vision and provided team leadership.
RETAIL SALES ASSISTANT
Bed Bath & Beyond Botany
10.2023 - 04.2024
- Customer Engagement: Delivered exceptional customer service, providing tailored product recommendations and ensuring a warm, welcoming environment
- Sales Performance: Consistently met or exceeded targets for credit card applications and product promotions, contributing to the store’s sales objectives
- POS and Cash Handling: Managed efficient cash register operations, processed sales, returns, and gift card activations with accuracy and professionalism
- Merchandising and Store Presentation: Enhanced store appearance with organized racks, visually appealing displays, and creative merchandising solutions
- Professionalism in Customer Resolution: Addressed customer issues and inquiries, both in-store and over the phone, ensuring a positive resolution while maintaining a high level of professionalism
- Customer Relationship Development: Fostered strong relationships with customers to increase loyalty, retention, and rapport, contributing to a positive shopping experience
- Team Collaboration: Worked collaboratively with team members to maintain a seamless and supportive in-store experience
Party Host / Time zone attendant/ Food and beverage attendant
Zone Bowling Botany
04.2022 - 09.2023
- I was recruited as a versatile employee and worked in all sections of the venue, adapting quickly to new tasks
- Party Host: Organized and managed birthday parties, coordinating schedules, activities, and guest safety to ensure a memorable and enjoyable experience
- Guest Services and Bookings: Handled bookings, managed scheduling conflicts, and provided personalized service to guests, ensuring smooth operations and excellent customer satisfaction
- Sales and Customer Service: Engaged with customers to meet daily sales forecasts, recommended promotional offers, and provided tailored advice based on customer needs
- Multitasking and Adaptability: Adapted to various roles within the venue, efficiently shifting between party hosting, customer service, and food and beverage duties as needed
- Food and Beverage Service: Prepared and served menu items quickly and accurately, including coffees, milkshakes, and other orders in a fast-paced environment
- Safety and Activity Supervision: Administered activities such as bowling, laser tag, and bumper cars, prioritizing guest safety and equipment handling
- Conflict Resolution: Addressed conflicts and guest issues calmly and effectively, working with management to maintain a positive and safe environment
- POS and Transaction Handling: Used POS systems to manage party purchases, food orders, and additional bookings, accurately processing payments and maintaining records
- Operational Efficiency: Performed opening and closing procedures, ensuring the facility was ready for guests and maintained to company standards
Volunteer Caretaker
Kindercare Learning Centre
03.2021 - 04.2021
- Ensured cleanliness and safety by regularly cleaning living spaces.
- Provided companionship and emotional support to improve quality of life.
- Assisted with daily activities, enhancing residents' comfort.
- Managed medication schedules to maintain health and wellbeing.
- Supported personal hygiene tasks to ensure dignity and comfort.
- Communicated with families to keep them informed about care updates.
Education
LLB/BCOM Conjoint degree - Accounting And Law
University of Auckland
Auckland, NZ06.2027
NCEA level 2 and NCEA level 3 -
Botany Downs Secondary College
11.2022
Hoerskool Eldoraigne
09.2020
Skills
- Reliability
- Effective leadership
- Team management
- Innovation skills
- Customer service
- Attention to detail
- Goal oriented
- Verbal and written communication
- Decision-making
- Task delegation
- Complex Problem-solving
- Relationship building
Work Preference
Work Type
InternshipWork Location
On-SiteImportant To Me
Career advancementTimeline
Worker-in-charge
Glassons Botany
05.2024 - Current
RETAIL SALES ASSISTANT
Bed Bath & Beyond Botany
10.2023 - 04.2024
Party Host / Time zone attendant/ Food and beverage attendant
Zone Bowling Botany
04.2022 - 09.2023
Volunteer Caretaker
Kindercare Learning Centre
03.2021 - 04.2021
NCEA level 2 and NCEA level 3 -
Botany Downs Secondary College
Hoerskool Eldoraigne
LLB/BCOM Conjoint degree - Accounting And Law
University of Auckland
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