Clarissa Hoff
Mangere,AUK
Summary
Experienced Customer Service Representative with 18 years of experience working in busy, fast-paced call centre. Committed to providing prompt, quick and accurate service to large volume of incoming calls.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Te Whatu Ora Auckland
02.2006 - Current
- 777 Hospital Emergency Codes
- Maintained customer satisfaction
- Confirming apt and surgical bookings
- After Hours Interpreting Scheduling and Booking
- After Hours Mental Health Answering Service
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
Education
High School Diploma -
Tereora College
Rarotonga Cook Islands01.1980
Certificate in Interpreting - Liaison Interpreting
Unitec Te Pukenga
Carrington Auckland11.2024
Skills
Account Updates
Active Listening
Product and service knowledge
Computer Skills
Relationship Building
Critical Thinking
Call center experience
Translation and Interpretation Services
Medical terminology knowledge
Prioritization
Gardening, Walking, Rugby
My time to myself, off from work I love gardening walking and watching rugby.
Timeline
Customer Service Representative
Te Whatu Ora Auckland
02.2006 - Current
High School Diploma -
Tereora College
Certificate in Interpreting - Liaison Interpreting
Unitec Te Pukenga
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