Clarissa Mafoe
Auckland,New Zealand
Summary
Ambitious resident coordinator skilled in planning high-visibility events to drive organizational growth and residential experience. Expertise in building relationships with vendors, clients and community members. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Resident Coordinator
University of Auckland
Grafton, Auckland
01.2023 - Current
- Monitored budget allocations for resident-related activities such as repairs or community events.
- Coordinated and allocated equipment, supplies and staff for events.
- Oversaw event logistics, venue scheduling and accommodations.
- Ensured effective communication between vendors and suppliers before, during and after event.
- Collaborated with counselors to develop counseling programs that addressed student needs.
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
- Developed and implemented programs to meet residents needs
Game Day Assistant
Moana Pasifika
Penrose, Auckland
03.2022 - 06.2023
- Assisted with setting up and breaking down of game day events.
- Provided customer service to guests attending the event.
- Distributed promotional materials to attendees as needed.
- Assisted with transporting and escorting program participants to, from and within program activity locations.
- Coordinated with vendors for set-up, break-down and during the event.
Customer Service Coordinator
University of Auckland
Auckland CBD, Auckland
03.2021 - 01.2023
- Liaised with other departments such as marketing, events and other faculties to ensure smooth functioning of all activities related to customer service operations.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
Customer Service Representative
University of Auckland
Auckland CBD, Auckland
06.2019 - 03.2021
- Mentored junior team members and managed employee relationships.
- Assisting organised sport events and competitions e.g Powerlifting, Interfaculty sports, Orientation Day.
- Set up and activated customer accounts.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Sales Assistant
City Chic
Mount Albert, Auckland
10.2017 - 01.2020
- Managing customer enquiries such as returns, refunds, WINZ quotes and clothing repairs.
- Greeted customers to determine wants or needs.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Customer Service Representative
NZ Post Group
Highbrook, Auckland
10.2015 - 03.2017
- Referred unresolved customer grievances to designated departments for further investigation
- Effectively managed a high-volume of inbound and outbound customer calls
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Customer Service Representative
Vodafone
Auckland CBD, Auckland
12.2013 - 04.2015
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Assisted customers with bill or expense enquiries
- Answered product questions with up-to-date knowledge of sales and store promotions
- Developed strong relationships with customers by providing personalized assistance and support.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
Bachelor of Sports, Health And Physical Education - Sports And Fitness Administration
University of Auckland
Auckland, NZ08-2020
Level 3 Sports Studies - Sports Studies
Village Sports Academy | Te Wananga O Aotearoa
Auckland, NZ10-2014
Skills
- Public speaking
- Activity planning
- Client relationship management
- Complaint resolution
- MS Office
- Staff management
- Team building and leadership
- Administrative support
- Problem-solving
- Activities oversight
Accomplishments
- NZ Women's Development Squad, Friendship Series. Sydney, Australia 2011-2012,
- Auckland Women's Softball team 2010-2013
Certification
- First aid certificate
- NZ full drivers license
References
References available upon request.
Timeline
Resident Coordinator
University of Auckland
01.2023 - Current
Game Day Assistant
Moana Pasifika
03.2022 - 06.2023
Customer Service Coordinator
University of Auckland
03.2021 - 01.2023
Customer Service Representative
University of Auckland
06.2019 - 03.2021
Sales Assistant
City Chic
10.2017 - 01.2020
Customer Service Representative
NZ Post Group
10.2015 - 03.2017
Customer Service Representative
Vodafone
12.2013 - 04.2015
Bachelor of Sports, Health And Physical Education - Sports And Fitness Administration
University of Auckland
Level 3 Sports Studies - Sports Studies
Village Sports Academy | Te Wananga O Aotearoa
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