Claudia Barnett
Auckland,AUK
Summary
Dynamic Senior Implementation Coordinator with a proven track record at TeletracNavman, excelling in cross-functional coordination and project lead roles in service delivery. Expert in data gathering and project documentation, adept at building successful working relationships. Demonstrated ability to enhance workflows and communicate effectively, ensuring project success and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Senior Implementation Coordinator
TeletracNavman
Rosedale, Auckland
09.2021 - Current
- Building out work orders, delivering work requirements to vendors and customers.
- Building a deployment schedule for install bookings.
- Successfully engaging with vendors across ANZ while building great rapport.
- Engaged with external vendors and internal departments as needed for additional resources or assistance during implementations.
- Defined scopes, managed resources, and oversaw schedules in line with project specifications.
- Secured continuous project scope alignment with business objectives and made modifications to enhance effectiveness toward intended result.
- Provided support to customers during all phases of the implementation process.
- Excel in both teamwork and taking independent initiative.
- Can function on multiple platforms. (SAP/Director/RUC/TN360/SF)
Yard Worker/2IC
Warehouse Building Supplies
Henderson, Auckland
05.2020 - 12.2025
- Supporting on-road sales reps with quotes, orders, and inquiries.
- Serving builders and DIY customers in our trade store.
- Liaising with suppliers for the delivery of materials in-store, or indent items directly to the site.
- Dealing with sales administrative tasks, emails, and emailed inquiries.
- Preparing hardware for delivery.
- Quality control: Checking off inwards and outwards goods.
- Merchandising: Making sure shelves are well stocked, and product is turned over.
- Liaising with architects, homeowners, and builders.
- Safely operating company vehicles to collect and deliver materials and plants to support our site operations.
- Assisting with the loading and unloading of goods in the yard.
- Maintaining the cleanliness and organization of the yard.
- Providing excellent customer service to the wider team and clients.
- Adhering to all health, safety, and environmental policies and procedures.
- Supporting the wider operations team, as required.
- Coordination and managing time and deliveries to meet project requirements.
RMA/logistics Support & Provisioning
TeletracNavman
Rosedale, Auckland
07.2019 - 05.2021
- Pre-provisioned orders.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Conducted testing of software and systems to ensure quality and reliability.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Inwards Goods/Associate Claims Coordinator
Mitre 10 Mega New Lynn
New Lynn, Auckland
10.2018 - 06.2019
- Resolved customer complaints or answered customers' questions.
- Contacted providers when additional documentation was required for claims processing.
- Worked with team members to facilitate efficient returns and provide outstanding customer service.
- Received and processed customer returns, ensuring accuracy of product information.
- Communicated with vendors regarding quality control issues related to customer returns.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
Education
Level 3 - Personal Training
NZIS
Sylvia Park Campus09-2017
NCEA 1,2,3 -
Rutherford
West Auckland12-2014
Skills
- Project Lead in Service Delivery
- Data gathering
- Project documentation
- Cross-functional coordination
- Reporting tools
- Building successful working relationships
- Great communication skills, a people person
- Workflow Enhancement
Affiliations
- Play rugby league/union for many years - a typical position I played meant directing/leading the team around for success.
Accomplishments
- Excellence in sport education
- Made Auckland Rugby league when I was 14years old
- Many sport awards (MVP, player of the year, women of the year)
- Promotion to senior implementation Coordinator
References
References available upon request.
Timeline
Senior Implementation Coordinator
TeletracNavman
09.2021 - Current
Yard Worker/2IC
Warehouse Building Supplies
05.2020 - 12.2025
RMA/logistics Support & Provisioning
TeletracNavman
07.2019 - 05.2021
Inwards Goods/Associate Claims Coordinator
Mitre 10 Mega New Lynn
10.2018 - 06.2019
Level 3 - Personal Training
NZIS
NCEA 1,2,3 -
Rutherford
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