Claudia Boot
Summary
Professional hospitality worker with keen eye for maintaining high standards and achieving positive results. Adept at creating welcoming environments and handling guest inquiries efficiently. Known for strong focus on team collaboration and flexibility in dynamic settings. Possesses excellent customer service and multitasking abilities. Passionate about people, food and wine.
Overview
2026
2026
years of professional experience
Work History
Front of House Team Member
Zeros
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Greeted customers entering store and responded promptly to customer needs.
Front of House Team Member
The Birdwood
12.2019 - 09.2020
- Established welcoming atmosphere by greeting each guest warmly.
- Assisted servers with delivering food, filling beverages and retrieving items for guests.
- Kept bar presentable and well-stocked to meet customer needs.
Untouched World
Peri Drysdale.
01.2023 - 08.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Investigated and resolved customer inquiries and complaints quickly.
Checkout Operator
New World
02.2019 - 11.2020
- Helped customers complete purchases, locate items and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated and closed out drawers with high accuracy to maintain balanced registers.
- Answered incoming calls to offer information and direct individuals to correct personnel.
Merchandise Associate
George Weston Foods
01.2023 - 07.2023
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Swimming Teacher
Aquagym
10.2020 - 01.2022
- Taught daily swim instruction to students varying in ages and skill levels.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Took notes strengths and weaknesses of each child in class to track progress.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
Wine Cellar Hand
Giesen Wines
02.2024 - 04.2024
- Enhanced wine quality by meticulously monitoring fermentation processes and adjusting temperatures accordingly.
- Ensured timely completion of winemaking tasks by effectively managing and prioritizing workloads during harvest season.
- Maintained a clean and organized cellar environment, promoting safety and efficiency in daily operations.
- Contributed to the production of award-winning wines by assisting with blending, racking, and bottling procedures.
- Assisted with grape processing at harvest time, ensuring high-quality raw materials for wine production.
- Supported the winemaking team in achieving desired production schedules by assisting with equipment setup, breakdown, and thorough sanitation procedures.
Wine Cellar
Hattingley Valley Wines
08.2024 - 11.2024
- Achieved high sanitation standards with thorough sterilization procedures for all tools used in wine production processes.
- Ensured optimal fermentation conditions by consistently monitoring temperature, sugar levels, and acidity in tanks.
- Supported winemaking team with timely racking, pumping over, and topping off of barrels as needed.
- Contributed to higher-quality wines through regular barrel tasting and effective blending techniques.
- Maximized productivity during harvest season by working flexible hours to accommodate changing priorities or deadlines.
- Cultivated strong relationships with vineyard crew members by assisting in pre-harvest preparations and post-harvest clean-up activities when necessary.
Harvest Cellar Hand
Oliver & Press Winery
02.2025 - 03.2025
- Ensured optimal fermentation conditions by consistently monitoring temperature, sugar levels, and acidity in tanks.
- Assisted in maintaining an organized workspace that allowed for efficient movement throughout the cellar during busy harvest periods.
- Achieved high sanitation standards with thorough sterilization procedures for all tools used in wine production processes.
- Contributed to superior product consistency by accurately conducting lab tests on finished wines before bottling.
- Improved grape quality by meticulously sorting and selecting fruit during the harvest season.
Education
Forklift License
02.2024
Certificate III - Outdoor Adventure Tourism
Otago Polytechnic Wanaka
Wanaka, NZ12.2022
High School Diploma -
Middleton Grange School
Christchurch, NZ12.2020
First Year Papers in Criminal Justice And Phyc
University of Canterbury
Christchurch, NZ01.2020
Skills
- Fitness Evaluations
- File and Records Management
- Creative Thinking
- Strength and Agility Training
- First Aid
- Swim Instruction
- Student Motivation and Engagement
- Responding to Difficult Customers
- Upselling Products and Services
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Answering Customer Questions
- Team-Building Exercises
- Environmental Education
- Group Supervision
- Teamwork and Collaboration
Timeline
Harvest Cellar Hand
Oliver & Press Winery
02.2025 - 03.2025
Wine Cellar
Hattingley Valley Wines
08.2024 - 11.2024
Wine Cellar Hand
Giesen Wines
02.2024 - 04.2024
Untouched World
Peri Drysdale.
01.2023 - 08.2023
Merchandise Associate
George Weston Foods
01.2023 - 07.2023
Swimming Teacher
Aquagym
10.2020 - 01.2022
Front of House Team Member
The Birdwood
12.2019 - 09.2020
Checkout Operator
New World
02.2019 - 11.2020
Front of House Team Member
Zeros
Forklift License
Certificate III - Outdoor Adventure Tourism
Otago Polytechnic Wanaka
High School Diploma -
Middleton Grange School
First Year Papers in Criminal Justice And Phyc
University of Canterbury
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