Claudia Fraser
Waiheke Island,AUK
Summary
Proven track record of exceeding performance targets at 2Degrees showcases my strong work ethic and attention to detail. Skilled in problem-solving and effective communication, I excel in fostering teamwork and delivering customer service.
I have been doing HDA ATL work for the last couple of months and have enjoyed the learning experience and pushing myself in this role when i have had the opportunity to do it. I enjoy the role as i get to touch base and assist other agents to achieve job satisfaction in meeting their customers requests.
I have always loved being in a teaching environment but have also loved learning new things myself. My entire job history has always been in a team environment and all of the core values i learnt in the navy have stayed with me my entire job life. Being late is not something i can do i will always be on time, I have a strong work ethic and push myself to achieve as higher standard as possible, i am very goal orientated and get satisfaction from having goals that i need to strive for.
While I haven't been in the company that long i have so far enjoyed every experience and look forward to what is on offer as i continue in my 2degrees journey.
Overview
24
24
years of professional experience
Work History
2Degrees Call Centre Operator
2Degrees
05.2023 - Current
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Provided on-the-job training to newly hired workers and team members.
- Increased overall product quality through meticulous attention to detail during operation processes.
Property Manager
Ali Hora
01.2011 - 04.2023
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
Courier Driver
Courier Post
01.2008 - 01.2011
- Drove safely at all times to avoid accidents and harm.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Handled sensitive documents securely, maintaining confidentiality and protecting client information.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
Emergency Communications Operator
NZ Fire Service
01.2001 - 01.2006
- Regularly participated in interdepartmental meetings, contributing valuable insights to enhance overall effectiveness of emergency response efforts.
- Contributed to overall public safety by accurately determining the priority of incidents and allocating resources accordingly.
- Maintained up-to-date knowledge of local geography, enabling prompt response to emergencies occurring across diverse locations.
- Supportive presence for distraught callers, incorporating active listening techniques to gather vital information despite emotional barriers.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
Education
High School Diploma -
Whangarei Girls' High School
Whangarei, NZ11.1994
Skills
- Attention to Detail
- Problem-Solving
- Teamwork and Collaboration
- Troubleshooting
- Efficient multitasking
- Effective Communication
- Customer Service
- Strong Work Ethic
- Positive Attitude
- Punctual and Reliable
- Following Instructions
Timeline
2Degrees Call Centre Operator
2Degrees
05.2023 - Current
Property Manager
Ali Hora
01.2011 - 04.2023
Courier Driver
Courier Post
01.2008 - 01.2011
Emergency Communications Operator
NZ Fire Service
01.2001 - 01.2006
High School Diploma -
Whangarei Girls' High School
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