Claudia Hui
Auckland,AUK
Summary
Detail-oriented Account Manager promoting dynamic client management, issue resolution and relationship-building skills. Bilingual and effective at maximizing repeat business opportunities. Proven history of increasing revenue while bringing in new clients.
Overview
8
8
years of professional experience
Work History
Account Manager
engageiQ
, Auckland
02.2021 - Current
- Managed multiple accounts, including Samsung, Lenovo and Treescape simultaneously while meeting deadlines.
- Renewed existing accounts by cementing trusting relationships with clients.
- Developed and maintained relationships with key accounts to ensure satisfaction.
- Drove sales of company products and services by meeting with clients using strategic and organized approach.
- Created comprehensive reports on each account's campaigns' performance and presented these to senior management.
- Collaborated with marketing team to develop promotional materials for clients, including creative and copywriting
- Conducted thorough market research to help strengthen client's products/services, and define their marketing needs.
- Applied uses of different professional platforms, including PowerBI for data analysis, Wordpress for building web pages and Microsoft Dynamics for eDMs
Publicity Officer
Television Broadcast Ltd.
, Hong Kong
05.2017 - 08.2018
- Initiated and executed publicity events monthly to promote brand's image and channel programs.
- Developed good working relationships with media and liaised with press on potential news stories.
- Managed targeted promotional campaigns to enhance sales and profits.
- Wrote, edited and reviewed various media content and press releases.
- Proposed effective layouts for events and coordinated team management, event logistics, and internal/external communication function throughout the event life cycle.
- Authored and translated fresh, engaging press releases and prepared complete press kits.
Brand Assistant
10/10 HOPE
, Hong Kong
05.2016 - 05.2017
- Monitored three skincare brands: Neal's Yard Remedies, Neom and Grown Alchemist, assisted Brand Manager with brand development.
- Increased revenues and supported business goals by developing public relations campaigns and events.
- Created unified messaging of public relations efforts in conjunction with advertising campaigns by working closely with the marketing team and store managers.
- Conducted competitor research to develop content for brands social media platforms.
Education
Bachelor of Arts - International Hospitality Management
Auckland University of Technology
12-2020
Bachelor of Arts - Journalism And Communication
Hang Seng University of Hong Kong
Hong Kong06-2016
Skills
- Client Relationship Management
- Brand Management
- Account Servicing
- Needs Analysis
- Report Writing
- Project Management
- Campaign Execution
- Account Management
- Data Analytics
- Reporting
- CRM Software (Microsoft Dynamics)
- Event Planning
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Full Professional
Chinese (Cantonese)
Native/ Bilingual
Volunteering
City Skipper for America's Cup
- Ensured the major sports event is accessible and inviting for all visitors.
- Worked in a range of roles to support the 36’s America’s Cup.
- Helped provide a world-class experience of the event.
References
References available upon request.
Timeline
Account Manager
engageiQ
02.2021 - Current
Publicity Officer
Television Broadcast Ltd.
05.2017 - 08.2018
Brand Assistant
10/10 HOPE
05.2016 - 05.2017
Bachelor of Arts - International Hospitality Management
Auckland University of Technology
Bachelor of Arts - Journalism And Communication
Hang Seng University of Hong Kong
Similar Profiles
Jyoti Sagar ThapaJyoti Sagar Thapa
Barista at Panckhal Organic Cafe and RestaurantBarista at Panckhal Organic Cafe and Restaurant
Akhil SharmaAkhil Sharma
Business Development Manager & Account Manager at Elite IT Business SystemsBusiness Development Manager & Account Manager at Elite IT Business Systems
Fau PakileataFau Pakileata
Class 4 Truck Driver at Green GorillaClass 4 Truck Driver at Green Gorilla