Claudia Kemper
Queenstown
Summary
- Detail-oriented and reliable Housekeeper/Cleaner with over 5 years of experience in residential, commercial, and hospitality cleaning. Known for excellence, efficiency, and respect for client property. Strong ability to work independently and within a team, always maintaining high standards of hygiene and safety.
- Solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.
- Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
6
6
years of professional experience
Work History
Receptionist & Administrative Assistant
Radio Educadora De Dois Vizinhos
09.2024 - 03.2025
- Acted as the first point of contact for visitors, listeners, and guests, ensuring a professional and welcoming environment.
- Managed all front desk responsibilities including answering calls, handling email correspondence, and directing inquiries to appropriate departments.
- Scheduled meetings, interviews, and studio bookings for on-air talent, producers, and management.
- Maintained station records, updated contact databases, and organized internal documents to support smooth operations.
- Assisted in coordinating promotional events and interviews by liaising with guests, artists, and media contacts.
- Monitored supply inventory and placed orders to ensure availability of office materials and station needs.
- Supported day-to-day operations, including assisting with payroll documentation, invoicing, and basic accounting tasks.
- Collaborated with the production and programming teams to manage schedules, distribute scripts, and maintain daily logs.
Volunteer Hostel Receptionist & Guest Assistant
Cozyhostel
01.2024 - 08.2024
- Welcomed guests and supported front desk operations, including check-ins, check-outs, and handling general inquiries.
- Provided guests with local information, directions, and sightseeing recommendations, enhancing their travel experience.
- Led small group outings to local markets and tourist attractions, promoting cultural exchange and guest engagement.
- Assisted with day-to-day hostel tasks such as housekeeping, room preparation, and maintaining communal areas.
- Supported guests in navigating local transport and understanding hostel procedures, ensuring a comfortable stay.
- Fostered a warm and inclusive environment for international visitors through clear communication and hospitality.
Cleaner & Venue Support Assistant
Gold Coast Recreation Center
05.2021 - 10.2023
- Performed thorough cleaning and maintenance of large sports precinct facilities used for events, conferences, and group activities.
- Prepared spaces for client use, including setting up and packing down equipment and seating arrangements.
- Conducted daily inspections to ensure all areas were clean, safe, and ready for use, escalating any maintenance or safety concerns.
- Handled and disposed of general and specialty waste in accordance with venue procedures.
- Provided general operational support across the venue, assisting with logistics and facility needs.
- Delivered high levels of customer service, interacting positively with community members, school groups, and sports teams.
- Demonstrated reliability, teamwork, and a positive attitude in a fast-paced, community-focused environment.
- Removed trash and other waste materials from premises.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Cleaner
Queensland Performing Arts Centre
02.2021 - 05.2021
- Clean and sanitize front entrance areas including toilets, urinals, and basins
- Perform detailed cleaning (dusting, vacuuming, sweeping, mopping)
- Replace supplies (soap, toilet paper, hand towels)
- Conduct routine inspections and report maintenance issues
- Ensure compliance with health and safety regulations
- Cooperate with staff and maintain supply rooms
Housekeeper/Cleaner
Sky Broadwater
09.2021 - 01.2021
- General room and bathroom cleaning to high standards
- Replace guest amenities and essentials
- Deliver excellent customer service
- Report maintenance issues promptly
- Ensure rooms are presented to a high standard
- Please verify dates
Housekeeper/Cleaner
San Mateo
09.2019 - 03.2020
- Clean and prepare guest rooms using appropriate materials
- Replace essentials and inform guests of facilities
- Report repairs and maintain high cleaning standards
Housekeeper/Cleaner
Surf Regency
05.2019 - 09.2019
- Clean and organize hotel rooms and bathrooms
- Dispose of garbage and sanitize all areas
- Ensure rooms meet presentation standards
Education
General English
Imagine Education Australia
Southport, QLD05-2020
Bachelor’s Degree - Administration
UNISEP University
Dois Vizinhos, Parana, Brazil.01.2017
Workshop - Housekeeping
EduConnecting Student Agency
Gold Coast, Australia06-2019
Workshop - Hospitality
EduConnecting Student Agency
Gold Coast, Australia05-2019
Postgraduate - Human Resources Management
Uninter
Dois Vizinhos, Parana, Brazil12-2018
Skills
- High attention to detail
- Fast and efficient cleaning techniques
- Reliable and self-disciplined
- Excellent time management
- Flexible and adaptable
- Strong communication skills
- Knowledge of safety and hygiene protocols
- Organization skills
- Performance improvement
- Staff management
- Multitasking and prioritization
- Customer service
Timeline
Receptionist & Administrative Assistant
Radio Educadora De Dois Vizinhos
09.2024 - 03.2025
Volunteer Hostel Receptionist & Guest Assistant
Cozyhostel
01.2024 - 08.2024
Housekeeper/Cleaner
Sky Broadwater
09.2021 - 01.2021
Cleaner & Venue Support Assistant
Gold Coast Recreation Center
05.2021 - 10.2023
Cleaner
Queensland Performing Arts Centre
02.2021 - 05.2021
Housekeeper/Cleaner
San Mateo
09.2019 - 03.2020
Housekeeper/Cleaner
Surf Regency
05.2019 - 09.2019
General English
Imagine Education Australia
Bachelor’s Degree - Administration
UNISEP University
Workshop - Housekeeping
EduConnecting Student Agency
Workshop - Hospitality
EduConnecting Student Agency
Postgraduate - Human Resources Management
Uninter
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